Ernsika Sintil
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Marriott GLOBAL Reservation
Miami, FL
06.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Agent
Sherry Frontenac Hotel
Miami Beach, FL
10.2021 - 06.2022
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Leveraged software to confirm reservations and address guest needs.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Cashier
DD's Discount
Miami, FL
10.2020 - 07.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Shoppers
San Francisco, United States
02.2020 - 09.2020
- Ordered, organized, and rotated supplies
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Reviewed activities regularly to identify opportunities for improvement.
Education
Bachelor of Science - Computer Engineering
Florida International University
Miami, FL05.2024
Associate of Arts - Computer Engineering
Broward College
Fort Lauderdale, FL05.2022
High School Diploma -
North Miami Senior High School
North Miami, FL06.2019
Skills
- Computer Skills Mathematical Skills
- Communication Attention to Detail
- Ability to work in a Fast-Paced
- Environment
- Positive Attitude
- Punctuality Time Management
- Guest amenities
- Marketing
- Oral and written communications
- Fluent in English and French
- Listening skills
- Reservations
- Administrative skills
- Analytical mastery
- Credit Card Payment Processing
- Retail Sales Customer Service
- Senior Leadership Support
- Microsoft Excel
- Customer Relations
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Marriott GLOBAL Reservation
06.2022 - Current
Front Desk Agent
Sherry Frontenac Hotel
10.2021 - 06.2022
Cashier
DD's Discount
10.2020 - 07.2021
Shoppers
02.2020 - 09.2020
Bachelor of Science - Computer Engineering
Florida International University
Associate of Arts - Computer Engineering
Broward College
High School Diploma -
North Miami Senior High School
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