Ernst Amilcar
Apopka,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder, Multi-tasking well-known for executing successful. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
9
9
years of professional experience
Work History
Group Leader
Urbn Outfitters
03.2024 - Current
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Facilitated team collaboration and communication to improve workflow and productivity.
Team Leader
US Embassy Port Au Prince
05.2021 - 08.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Drafted preventive maintenance schedule to support equipment longevity.
- Executed tasks within time and budget constraints.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
Maintenance Manager
Etoile Du Nord
01.2016 - 12.2020
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Facilities Planning And Management
Alison
09.2023
Bachelor of Science - Mechanical Engineering
Univerdad Tecnologica De Santiago (UTESA)
07.2013
High School Diploma -
Centre Classic Et Culturel De Petion Ville
06.2007
Skills
- Issue Resolution
- Lean Manufacturing
- Key Performance Indicators (KPI)
- Daily Workflow Improvement
- Staff Training
- Leading Team Meetings
- Teamwork and Collaboration
- Patient Advising
- Job Assignments
- Attention to Detail
- Effective Customer Service
- People Management
- Relationship building
- Schedule coordination
Accomplishments
- Supervised team of 130 staff members.
- Lead meeting, translate in 4 different language to establish good relationship and better understanding assigned task.
Languages
creol
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Group Leader
Urbn Outfitters
03.2024 - Current
Team Leader
US Embassy Port Au Prince
05.2021 - 08.2023
Maintenance Manager
Etoile Du Nord
01.2016 - 12.2020
Bachelor of Science - Mechanical Engineering
Univerdad Tecnologica De Santiago (UTESA)
High School Diploma -
Centre Classic Et Culturel De Petion Ville
Facilities Planning And Management
Alison
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