Edmarie Rodriguez
North Bergen,New Jersey
Summary
Motivated and detail-oriented professional with over ten years of experience as a former Post Office clerk and in the Materials Inventory and Distribution Management Department. Strong organizational and team collaboration skills, combined with a strong work ethic and the ability to work independently. Eager to contribute to a dynamic organization and positively impact operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Center Representative
Hackensack Meridian Health
Edison, NJ
01.2024 - Current
- Schedule patient appointments using medical EPIC software to enhance operational efficiency.
- Maintain positive, professional, and empathetic communication to ensure superior service delivery.
- Update patient information in the electronic health records system accurately and promptly.
- Ensure patient privacy and confidentiality in strict compliance with HIPAA regulations.
- Verifiy insurance coverage and follow up on discrepancies to assist providers and maintain compliance.
- Coordinate scheduling of appointments, lab tests, and procedures for optimal patient care.
- Engage in ongoing professional development activities to remain informed on best practices.
- Track performance metrics related to call center operations, including wait times and average call duration.
- Suggested improvements to existing processes to increase efficiency and effectiveness of workflows.
Senior Receiving Clerk
Hackensack Meridian Health
Hackensack, NJ
08.2019 - 12.2023
- Processed and verified invoices using PeopleSoft Finance Self-Service, ensuring accurate vendor payments.
- Matched invoices with purchase orders and receipts in PeopleSoft, resolving discrepancies promptly.
- Created and entered new stock requests in PeopleSoft, detailing items, quantities, and delivery requirements.
- Updated existing stock requests in PeopleSoft to reflect changes in quantities and delivery schedules.
- Received incoming shipments, comparing contents against records and directing them to appropriate departments.
- Coordinated with carriers to arrange special deliveries and confirm receipt of shipments.
- Unloaded pallets and deliveries while organizing warehouse inventory for accuracy.
- Ensured adherence to safety regulations and industry standards in all logistics activities.
- Assisted staff with general inquiries related to mailroom services and operations.
Police Administrative Aide
NYPD City of New York
New York, New York
01.2018 - 01.2018
- Facilitated roll calls by confirming attendance of police officers and maintaining accurate records.
- Entered accident reports into departmental database for timely documentation and statistical analysis.
- Assisted citizens with police complaints, guiding them through the complaint process and documenting concerns.
- Managed administrative tasks such as filing, organizing documents, and maintaining confidential records.
- Ensured strict adherence to confidentiality protocols, safeguarding sensitive information and enhancing data security.
CCA/Retail Window Clerk
United States Postal Services
New York, New York
01.2013 - 01.2018
- Operated retail window to sell stamps, money orders, and various postal products.
- Calculated postage costs for letters and packages based on classification, weight, and destination.
- Educated customers about postal services, including insurance and international shipping options.
- Utilized automated mail processing equipment to efficiently sort and collate mail.
- Sorted mail into mailboxes and post office boxes with high accuracy.
- Managed cash transactions, ensuring accurate change and balanced cash drawer at shift end.
- Scanned express, priority, and first-class packages for precise tracking and delivery..
- Operated postal vehicles while adhering to safety regulations.
- Delivered mail accurately to residential and commercial addresses daily.
- Maintained records of deliveries and reported any discrepancies promptly.
- Loaded and unloaded mail containers to ensure timely distribution.
- Monitored inventory of mailing supplies and requested replenishments as needed.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Used portable electronic scanner to track parcels and record tracking progress.
- Operated various machines such as scales, pallet jacks, forklifts.
Education
High School - GED -
Rafael Garcia Cabrera
San German, PR01.1997
Skills
- Data entry accuracy
- Invoice processing
- Logistics coordination
- Process improvement
- Organizational expertise
- Healthcare system navigation
- Telephone system
- Compliance with HIPAA
- Access to patient health information
- Management of electronic medical records
- Proficiency in Epic software
- Proficiency in PeopleSoft applications
- Requisition of materials
- Materials handling
- Inventory control
- Ordering supplies
Certification
- Public Notary, New Jersey, #50098912
- MCDST, Microsoft Certified Desktop Support, 2005
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Center Representative
Hackensack Meridian Health
01.2024 - Current
Senior Receiving Clerk
Hackensack Meridian Health
08.2019 - 12.2023
Police Administrative Aide
NYPD City of New York
01.2018 - 01.2018
CCA/Retail Window Clerk
United States Postal Services
01.2013 - 01.2018
High School - GED -
Rafael Garcia Cabrera
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