Erik Rodriguez

Work History

BEST CROWD MANAGEMENT

03.2022 - 08.2024

Managed access points, verified credentials, and controlled entry and exit points in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Monitored crowded public areas and events to mitigate risk and promote safety.
Responded promptly and effectively to emergencies such as alarms, security breaches, and incidents, coordinated with emergency services as needed.
Supervised teams of 10 to 50 security personnel during shifts to include adjusting workflow to cover changing needs.
Interacted professionally with clients, visitors, and staff, providing information and assistance while maintaining a high level of security.
Evaluated security systems and procedures to identify areas for improvement.

Siegel Suites

05.2018 - 08.2024

Conducted hourly patrols of key areas to spot and control security concerns.
Identified and inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Observed activity on property and departing guests to guard against theft of company assets.
Warned violators of rule infractions such as loitering, trespassing, unauthorized parking or entry and smoking and worked for removal of violators.
Recorded, reported and mitigated property damage, unusual incidents and equipment malfunction.
Documented property damage, theft, presence of unauthorized persons and unusual incidents using Trak Tik
Crafted reports on security incidents and suspicious activities, providing detailed accounts to management and law enforcement.
Built an excellent rapport and working relationship with the community to build trust and improve upon communication.
Monitored criminal activity in community to identify suspicious activity.
Provided testimony in court proceedings.

Gap

07.2015 - 04.2018

Followed all company policies and procedures to deliver quality work.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Conducted regular patrols of the premises to monitor and ensure the safety of the property and individuals, using surveillance systems and physical inspections.
Watched for the presence of unauthorized persons or unusual occurrences on property to prevent and reduce merchandise loss
Confronted trespassers to minimize vandalism and theft.
Generated reports detailing incidents of theft and fraud and provided recommendations.

Milwaukee Recreation Department

02.2002 - 06.2015

Managed operations, maintenance and improvement of properties.
Performed regular inspections of facility and documented all inspection information in reports.
Responded to messages and inquiries from owners, residents, and on-site associates, and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Conducted regular inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Kept properties in compliance with local, state, and federal regulations.

Milwaukee Public Schools

02.2002 - 12.2013

Assured student compliance with school and district policies and procedures.
Investigated violation of school regulations.
Patrolled campus to maintain order and security and to deter admittance of unauthorized personnel on premises.
Supervised metal detection screenings.
Conducted searches of students and school property for contraband.
Detained students and suspects from property in accordance with established procedures.
Maintained accurate and legible security activity and guest logs.
Collaborated with local authorities when crimes were committed