NextGen EPM/EHR
Hi, I’m
Elmer Rodriguez
Consultant
CA
Quote
Intelligence is the ability to adapt to change.
Summary
Authorized to work in the US for any employer Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
years of professional experience
6
years of post-secondary education
2
Languages
4
Certificates
Education
Cal State East BayHayward
Master of Science from Healthcare Administration
05.2017 - 05.2019
University Overview
Humboldt State UniversityArcata, CA
Bachelor of Arts from Sociology
05.2011 - 05.2015
University Overview
Certification
Project Management- Basic Certificate , Great Learning Academy
Work History
Vencill ConsultingSacramento, CA
EHR Support Analyst
11.2022 - Current
Job overview
- Developed and implemented successful onboarding program.
- Trained and mentored 4 new personnel hired to fulfill various roles.
- Created and oversaw learning module training programs for operations.
- Facilitated virtual, in-person and blended learning sessions.
- Brought new ideas, process improvement suggestions and feedback to internal stakeholders and continually updated medical records systems.
- Received and processed requests for patient health information according to company and facility policies and procedures.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
ElmWorks Professional Services, LLCSacramento, CA
Startup Founder
2022.09 - Current (2 years & 4 months)
Job overview
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Created organization's mission and vision statements for use by employees.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Cultivated company-wide culture of innovation and collaboration.
- Formulated and executed strategic initiatives to improve product offerings.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Grade Potential Sacramento, CA
Academic Tutor (Pre-K-Post Bac.)
09.2022 - Current
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Metropolitan Pain Management Consultants, Inc. Sacramento, CA
Office Manager
08.2020 - 02.2023
Job overview
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee performance for Clinical (NP/PA) and Administrative staff providing constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Set up and controlled user access levels across databases to protect important data.
- Complied and reviewed regulatory and contractual requirements and accreditation standards to enforce standard policies and procedures.
- Managed office operations while scheduling appointments for department managers
Center for Autism and Related Disorders, IncSacramento, CA
Operations Manager
10.2019 - 06.2020
Job overview
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Kept facility in compliance with all applicable standards and laws.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
STARS Behavioral Health GroupSacramento, CA
QA Manager
09.2018 - 09.2019
Job overview
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
- Implemented best practice policies for patient education and patient and staff safety.
- Enforced compliance with government regulations and company policies.
- Developed and maintained records of policies, procedures and best practices to support continuous improvement for Behavioral Health industry.
- Worked with The Joint Commission accreditation body to discover areas of need and promptly implemented improvements.
- Audited quality of Clinical departments and reported findings to department heads for improvements.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Recorded, analyzed, and distributed statistical information.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Sacramento Native American Health CenterSacramento, CA
Care Coordinator
06.2018 - 09.2018
Job overview
- Used company software and databases to maintain records of services performed and patient conditions.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Collaborated with other health professionals to provide comprehensive health education services.
- Developed and implemented health education strategies to reach target audiences.
- Participated in community outreach activities to promote health education initiatives.
Planned ParenthoodEureka, CA
Client Services Manager
09.2015 - 05.2018
Job overview
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Provided leadership, guidance and support to staff members.
Luther Cobb, MD & Ellen Mahoney, MD Private ClinicEureka, CA
Medical Assistant
05.2015 - 08.2015
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified patient insurance coverage and collected required co-payments.
Humboldt State UniversityArcata, CA
Student Assistant
2011.09 - 2015.05 (3 years & 8 months)
Job overview
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Prepared clear and interesting presentations and reports to promote audience understanding and retention.
- Handled class records for attendance, assignment grades and course participation scores.
- Mentored and tutored individual students needing additional help.
Redwood Discovery MuseumEureka, CA
Guest Coordinator/Camp Counselor
2013.03 - 2014.09 (1 year & 6 months)
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
California Employment Development DepartmentEureka, CA
Student Assistant
09.2013 - 04.2014
Job overview
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Prepared clear and interesting presentations and reports to promote audience understanding and retention.
- Handled class records for attendance, assignment grades and course participation scores.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Provided clerical support, addressing routine, and special requirements.
Skills
Total Quality Management (QA/QI)
undefinedSoftware
EPIC EHR
MyAvatar EHR
Google Workspace
MS Office
SQL
Mac OSX
Interests
Healthcare Equity Research
Culture and Society Research
Health Informatics
EHR Development
Healthcare and the Blockchain
Future of Healthcare
Affiliations
Affiliations
- American College of Healthcare Executives - Member
- California Association of Healthcare Leaders- Member
- National Association of Latino Healthcare Executives-Member
- The Clinical Research Associates (SOCRA) for Clinical Research Execellence-Member
- The American Sociological Association (ASA)- Member
- International Honor Society-Sociology, Alpha Kappa Delta (AKD)- Cal Poly Humboldt Chapter- Member
- CalPoly Humboldt Forever Humboldt Alumn Association -Member
- CSU East Bay, Pioneer Alumni Association - Member
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Additional Information
Book an expert consultation:
https://tidycal.com/erodriguez
Timeline
PMP Basics - SkillUp (Simplilearn)
03-2023
Project Management- Basic Certificate , Great Learning Academy
02-2023
Social & Behavioral Research Basic Refresher , CITI
02-2023
EHR Support Analyst
Vencill Consulting
11.2022 - Current
Startup Founder
ElmWorks Professional Services, LLC
2022.09 - Current (2 years & 4 months)
Academic Tutor (Pre-K-Post Bac.)
Grade Potential
09.2022 - Current
Office Manager
Metropolitan Pain Management Consultants, Inc.
08.2020 - 02.2023
Operations Manager
Center for Autism and Related Disorders, Inc
10.2019 - 06.2020
Basic Certificate in Quality and Safety, Institute for Healthcare Improvement
03-2019
QA Manager
STARS Behavioral Health Group
09.2018 - 09.2019
Care Coordinator
Sacramento Native American Health Center
06.2018 - 09.2018
Cal State East Bay
Master of Science from Healthcare Administration
05.2017 - 05.2019
Client Services Manager
Planned Parenthood
09.2015 - 05.2018
Medical Assistant
Luther Cobb, MD & Ellen Mahoney, MD Private Clinic
05.2015 - 08.2015
Student Assistant
California Employment Development Department
09.2013 - 04.2014
Guest Coordinator/Camp Counselor
Redwood Discovery Museum
2013.03 - 2014.09 (1 year & 6 months)
Student Assistant
Humboldt State University
2011.09 - 2015.05 (3 years & 8 months)
Humboldt State University
Bachelor of Arts from Sociology
05.2011 - 05.2015
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