Erol Kardan
Boonton,NJ
Summary
Detail-oriented and articulate IT professional with 10+ years of experience diagnosing and resolving complex system issues. Proven track record of identifying root causes of performance bottlenecks and implementing efficient, scalable solutions across network and software environments.
Expertise in Windows and SQL Server applications, combined with hands-on experience in network engineering, facilitates the delivery of impactful solutions tailored to organizational needs. Proficient in configuring, managing, and optimizing network systems with an emphasis on security and operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior IT Engineer
Team Logic
03.2023 - 09.2025
- Provide Tier 3 support and consulting to over 650+ clients
- Prioritize incidents and service requests according to processes to meet defined SLAs
- Installing and configuring hardware and software components throughout various network infrastructure devices
- Use remote tools and diagnostic utilities to aid in resolving support requests
- Maintain network firewall and switch administration
- Provisioning and system set-up for new hires
- Migration of window servers, virtual machines, and desktop workstations
- Collaborate with the sales team to provide pre-sales and post-sales support, including discovery meetings, sit survey, proposals, and presentations on technical assessments, implementations, and ongoing technical account management
System Administrator
Leneta Co
03.2020 - 02.2023
- System administrator for the daily management, upkeep, configuration of computer systems, operations of servers, network, desktops, and numerous IT services for a 20 person company
- Planned, implemented, and maintained a Windows domain based infrastructure
- Spearheaded the new ERP system named Odoo and trained staff accordingly
- Prepared daily account balances and log sale orders to summarize/track sale trends for client distribution
- Performed preventive maintenance, software/hardware/firmware upgrades, patch maintenance, and maximize bandwidth output
- Deployed anti-virus software and implement new security protocols including enforcing password standards for the company
- Provided company-wide desktop and remote help desk support
- Acted as resource of IT information by maintaining knowledge of computer technology, network systems and standard software
Systems Administrator/Desktop Manager
Computrs Inc
08.2016 - 03.2020
- Managed 50+ clients and secured new accounts to maintain a strong, growing customer base
- Installed, upgraded, supported and troubleshooted Windows/Mac Operating Systems, Microsoft Office and other applications
- Provided onsite PC repair, virus and spyware remediation, maintenance/rejuvenation, data-recovery and networking
- Implemented software and hardware upgrades on routers, switches and servers
- Visited client sites to resolve outstanding help desk tickets and serviced clients remotely through Continuum, Show my PC, Connectwise and AVG Business Solutions (Barracuda)
- Provided advanced support of multiple enterprise applications such as configured client e-mail setup (Exchange and Rackspace), cloud based backups, calendar scheduling, word processing, as well as client specific applications
- PC imaging and deployment of anti-virus software (Webroot, AVG, TrendMicro, and Avast)
Education
Bachelor's Degree in Information Technology - Information Technology
Lincoln Technical Institute
Paramus NJ 07-2016
Bachelors in Accounting - Accounting
William Paterson University of New Jersey
Wayne, NJ12-2015
Associates in Business Administration - Accounting
Bergen Community College
Paramus, NJ12-2013
Professional Skills
Networking
- Setup and configure firewalls and switches (Sonicwall, Cisco, Sophos, and Watchguard)
- Configuration of access points (Ubiquiti, Aruba, and Cisco)
- Maintain cloud/local backups of network infrastructure
- Segmentation of VLANs for voip, wireless, and guest networks
- Deployment of wireless networking
- SD Wan configuration for large to medium businesses
- IPsec deployment for vendors and office branches
- LAN, WAN, VPN, and cloud networking solutions
Servers
- Installing, configuring, and setting up new servers according to organizational needs (Windows Server 2012, 2016, 2019, 2022)
- Performance Monitoring: Continuously monitoring server performance, health, and availability to prevent downtime
- Virtualization: Vmware and Hyper-v
- Implementing security measures such as firewalls, antivirus, patches, and updates to protect servers from threats
- Regularly backing up server data and ensuring recovery procedures are in place for disaster recovery
- Managing user accounts, permissions, and access controls to ensure security and compliance
- Server updates and upgrades with limited to no downtime
Problem-Solving
- Root Cause Analysis
- Troubleshooting & Debugging
- Process Automation
- Systems Optimization
- Incident & Problem Management (ITIL)
- Scripting (Bash, PowerShell, Python) for Automation
- Performance Tuning (e.g., SQL, Server, Frontend)
- Critical Thinking & Logical Reasoning
Communication
- Technical Documentation, End-User Training & Support
- Client Communication
- Presentation Skills (internal or client-facing)
- Conflict Resolution
- Verbal & Written Communication
Timeline
Senior IT Engineer
Team Logic
03.2023 - 09.2025
System Administrator
Leneta Co
03.2020 - 02.2023
Systems Administrator/Desktop Manager
Computrs Inc
08.2016 - 03.2020
Bachelor's Degree in Information Technology - Information Technology
Lincoln Technical Institute
Bachelors in Accounting - Accounting
William Paterson University of New Jersey
Associates in Business Administration - Accounting
Bergen Community College