Eroll Mars
East Orange,NJ
Summary
High school graduate with over four years of experience in customer service, sales, and security roles. Proven ability to provide top-tier customer support, manage client relationships, and exceed sales targets. Driven by an unwavering commitment to continuous improvement, embracing challenges as opportunities to grow. I believe that the journey of personal and professional development is the key to unlocking extraordinary potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Maverick Concierge
08.2024 - Current
- Provide security and customer service to residents.
- Handle and manage packages and deliveries efficiently.
- Respond to client inquiries via phone and in person.
- Resolve customer complaints and build strong client relationships.
Security Officer Supervisor
Priority 1 Security
08.2023 - 08.2024
- Supervised field operations and conducted inspections of security guards.
- Communicated regularly with clients to ensure service satisfaction.
- Trained new staff and managed payroll and scheduling for the team.
- Wrote detailed reports on security activities and operations.
Sales Associate
Macy's
11.2020 - 12.2021
- Handled customer transactions, maintained inventory, and stocked merchandise.
- Achieved high credit card sales, ranking among the top 10 associates in the store.
- Contributed to the store’s success as part of the district sales champion team.
Education
High School Diploma -
Irvington High School
Irvington, NJ06.2022
Skills
- Customer Service
- Cash Handling and Retail Sales
- Security and Surveillance
- Supervisory and Staff Training
- Client Relations and Communication
- Organizational and Time Management
Languages
English
Native or Bilingual
Haitian Creole
Full Professional
Certification
- SORA (Security Officer Registration Act)
Timeline
Concierge
Maverick Concierge
08.2024 - Current
Security Officer Supervisor
Priority 1 Security
08.2023 - 08.2024
Sales Associate
Macy's
11.2020 - 12.2021
- SORA (Security Officer Registration Act)
High School Diploma -
Irvington High School
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