Maintain situational awareness: Stay alert and aware of the environment around them at all times.
Physical fitness: Be physically fit and able to stand for long periods, as well as run or walk for extended periods of time.
Shift flexibility: Be able to work varying shifts, weekends, and holidays.
Professional demeanor: Maintain a professional demeanor at all times.
Legal knowledge: Have knowledge of legal guidelines for area security and public safety.
Security
Allied Universal
05.2023 - Current
Access Control: Verifying credentials, granting access to authorized personnel, and controlling entry points.
Patrols: Conducting regular and random patrols of the premises and perimeter to deter unauthorized activity and identify potential security.
Incident Response: Responding to incidents, emergencies, and critical situations, following established protocols and procedures
Customer Service: Assisting employees, visitors, and guests with inquiries and providing directions related to access procedures and site informationCustomer Service Excellence – Known for delivering courteous, professional assistance to diverse clients and visitors.
Conflict Resolution & De-escalation – Skilled in handling tense situations calmly and effectively.
Active Listening & Communication – Ability to assess needs, provide accurate information, and ensure positive experiences.
Achievements (quantify impact):
Resolved 95% of guest concerns without escalation.
Trained 5+ new staff members in customer service best practices.
Recognized by management for professionalism and positive public interaction.
Observation and Reporting: Monitoring for suspicious activities, potential threats, and unusual occurrences, and documenting incidents and security-related issues.
Communication: Maintaining clear and professional communication with site personnel, visitors, and other security staff
SOC Analyst - CNL Cohort
CyberNow Labs
09.2024 - 04.2025
Participate in SOC operations and Security+ training programs.
Provide mentorship, troubleshooting support, and hands-on cybersecurity training.
Foster a collaborative and motivated learning environment.
Security Officer
Securitas
05.2021 - 05.2024
Responsible for protecting the property, valuables, and employees of the contracted company assigned. Continuous patrolling, reporting, and monitoring of daily activities to ensure security and prevent possible dangers. Follow outlined company security and safety precautions as well as procedure protocols. Report all breaches in the security system to upper management. Maintain order and crowd control at large company functions.
Security Officer (Part Time)
Signal 88 Security
01.2021 - 05.2021
Protected employees and customers from physical threats and monitor brick-and-mortar breaches. Identified and prevented attempts at illegal activity such as forgeries and embezzlement. Worked to ensure Bank Secrecy Act (BSA) compliance.
Security Officer (Armed)
G4S Secure Solutions
08.2015 - 04.2021
Ensured the safety of lives and property through surveilling, patrolling, and maintaining order. Protected corporate facilities, diplomatic or government offices and other sensitive locations from the risk of attack by terrorists, bombers or criminals. Investigated and prepared reports on accidents, incidents, and suspicious activities.
Education
Master’s - Cybersecurity
Bay Path University
Bachelor of Science - Cybersecurity
Cambridge College
01.2025
Certificate - Cybersecurity Boot Camp
University of Massachusetts Global (Springboard)
01.2023
Associate of Science - Criminal Justice
Quincy College
01.2022
Skills
Cyber Threat Intelligence (CTI) Analysis
Tactics, Techniques, and Procedures (TTPs) Investigation
Security Information and Event Management (SIEM)
Vulnerability Management & Ethical Hacking
Threat Intelligence Platforms (MISP, OpenCTI)
Open-Source Intelligence (OSINT) Investigations
Cloud Security & Identity and Access Management (IAM)
Breach and Attack Simulation (BAS)
Security Operations Center (SOC) Awareness
MITRE ATT&CK Framework
Certification
Security+ in progress
Additional Information
Fluent in English (written & verbal)
Strong analytical and critical thinking skills
Experience translating complex technical data for various audiences
Excellent customer service skills
Licensed to carry Massachusetts firearm
CUST
Ability to assist senior team members
Collaborated with senior staff during hands-on cybersecurity labs to troubleshoot network security issues.
Supported team efforts by gathering data, preparing reports, and escalating issues to senior analysts.
Assisted experienced team members in monitoring security tools and identifying potential threats during simulated SOC scenarios.