ERONICA HEARD
Roseville,CA
Overview
11
11
years of professional experience
Work History
SERVER
The Grove
10.2024 - Current
- Server at high volume, local wine bar chain. Responsible for wine and menu knowledge, timely customer service, and upsales.
SALES ASSOCIATE
Hilton Grand Vacations
02.2024 - 05.2025
- Sales and guest relations associate. Responsible for guest service and recommendations as well as sales of promotional travel packages. Knowledge of product, locations, and resort services as well as sales admin also required.
WINE DIRECTOR/FLOOR MANAGER
Zoe Tong
10.2023 - 09.2024
- Wine buyer and manager at innovative artisan restaurant. Responsible for wine buying and sales, budgeting and margins as well as floor and employee management.
SERVER
Charlie Palmer
07.2022 - 09.2023
- Server at classic steakhouse. Responsible for menu knowledge, exceptional customer service, and upselling.
WINE DIRECTOR/LEAD SERVER
Jimmy’s at the Landing
04.2018 - 10.2022
- Wine buyer and lead server at upscale eatery. Responsible for 2500 bottle cellar, sales budget and margins as well as floor and employee management.
SALES AGENT
Diamond Resorts Polo Towers
02.2016 - 03.2018
- Licensed real estate agent responsible for engaging clients, enthusiastic education and property sales.
LEAD SERVER
Matador
02.2015 - 02.2017
- Server lead at upscale casual Mexican restaurant. Responsible for menu and ingredient knowledge, POS and floor/employee management.
Skills
- 15 years customer service, hospitality and sales
- Experience in high volume/traffic settings
- Ability to quickly establish trust and loyalty
- Friendly, genuine, positive attitude
- IFPA Certified Personal Trainer
- AADP and CTAA Accredited Certified Meditation Practitioner and Life Coach
- 25 years Professional Vocalist
Timeline
SERVER
The Grove
10.2024 - Current
SALES ASSOCIATE
Hilton Grand Vacations
02.2024 - 05.2025
WINE DIRECTOR/FLOOR MANAGER
Zoe Tong
10.2023 - 09.2024
SERVER
Charlie Palmer
07.2022 - 09.2023
WINE DIRECTOR/LEAD SERVER
Jimmy’s at the Landing
04.2018 - 10.2022
SALES AGENT
Diamond Resorts Polo Towers
02.2016 - 03.2018
LEAD SERVER
Matador
02.2015 - 02.2017