EROS CERVANTES
Clifton,NJ
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Warehouse Workers
Hookah Paradise
Clifton, NJ
02.2025 - 04.2025
- Received, sorted, and organized incoming inventory accurately and efficiently.Prepared and packed orders for shipment according to company standards.
- Assisted with regular inventory counts and helped track stock levels.
Office Clerk
Kampaign King
Medellin, Colombia
07.2024 - 01.2025
- Contacted potential customers to explain and sell extended vehicle warranty plans.
- Closed sales over the phone by building trust and highlighting product value. Met or exceeded daily and monthly sales targets in a high-volume call environment.
Billing
Nearsol
Medellin, Colombia
07.2023 - 06.2024
- nternal administrative support, document and billing management. Phone assistance to resolve customer inquiries regarding payments, charges, and invoice clarifications. Managed billing operations, ensuring accuracy and efficiency in processing over 1,000 invoices monthly.
Tech Support
Intelcia
Medellin, Colombia
08.2022 - 06.2023
- Technical assistance to users, troubleshooting hardware and software issues. Management of customer support through emails, chats, and ticketing systems, ensuring timely and effective problem resolution. Resolved technical issues for 100+ customers daily, enhancing satisfaction and retention.
Landscaping
Dennis 7 Dees
Portland, OR
07.2020 - 07.2022
- Managed diverse landscaping projects, enhancing aesthetics and functionality.
Sales Person
MUD Construction
Lima, Peru
02.2019 - 03.2020
- Assisted customers, increasing sales by enhancing product knowledge and improving service quality.
Education
MARKETING AND SALES - Marketing
Portland Commnnity College
Portland01-2024
English Education
Portland Community College
Portland, OR06-2022
Skills
- Customer Service
- Problem Solving
- Bilingual
- Communication
- Teamwork
- Creative Thinking
- Adaptability
- Time Management
- Equipment operation
- Warehouse organization
- Data entry
- Sales closing
Personal Information
- Date of Birth: 01/01/2002
- Nationality: Peruvian
Languages
English
Professional
Spanish
Professional
Timeline
Warehouse Workers
Hookah Paradise
02.2025 - 04.2025
Office Clerk
Kampaign King
07.2024 - 01.2025
Billing
Nearsol
07.2023 - 06.2024
Tech Support
Intelcia
08.2022 - 06.2023
Landscaping
Dennis 7 Dees
07.2020 - 07.2022
Sales Person
MUD Construction
02.2019 - 03.2020
MARKETING AND SALES - Marketing
Portland Commnnity College
English Education
Portland Community College
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