Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Erota Hidego

Erota Hidego

Customer Service Representative
San Diego,CA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Receptionist

JFK Center
Washington, DC
07.2021 - 08.2022
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered phone promptly and directed incoming calls to correct offices.

Front Desk Agent

Courtyard by Marriott
San Diego, CA
10.2019 - 03.2020
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Collected room deposits, fees and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted at front desk when and handled purchases at gift shop.
  • Designed employee work schedules to address complete operational needs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Hostess

Gaylord National Resort & Convention Center
Oxon Hill, MD
02.2018 - 07.2019
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Answered customer questions about hours, seating and menu information.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations and communicated changes to guests.
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Marketplace Attendant

Gaylord National Resort & Convention Center
Oxon Hill, MD
11.2017 - 02.2018
  • Responded to all customer inquiries thoroughly and professionally.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Follow all opening and closing procedures for the Marketplace.
  • Must stock and organize all Marketplace retail and food and beverage products.
  • Follow all Company and safety procedures.
  • Must follow Marketplace cash handling policies.
  • Responsible for all cash and credit card transactions for your shift.
  • Adhere to all local, state, and federal guidelines.
  • Complete various additional tasks and assignments as needed.
  • Understand menu content, any menu changes, and promotional activities.
  • Keep your service area clean, tidy, and well-prepared.
  • Efficiently manage the proper settlement of all customer accounts

Guest Service Agent

Sheraton Hotel & Resorts
San Diego, CA
01.2016 - 05.2017
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Assisted with coordination and hosting of company events.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Produced high-quality communications for internal and external use.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Edited documents to improve accuracy of language, flow and readability.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Organized, facilitated and participated in community service efforts.
  • Reconciled account files and produced monthly reports.
  • Interacted with customers by phone, email or in-person to provide information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor Of Applied Arts And Science - Psychology

GWU
Washington, DC
08.2017 - 05.2019

Diploma- Honors - General Studies

Helix Charter High School
La Mesa, CA
08.2010 - 06.2014

Associate Of Arts And Sciences - General Studies

San Diego City College
San Diego, CA
08.2015 - 05.2017

Skills

Security awareness

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Timeline

Receptionist

JFK Center
07.2021 - 08.2022

Front Desk Agent

Courtyard by Marriott
10.2019 - 03.2020

Hostess

Gaylord National Resort & Convention Center
02.2018 - 07.2019

Marketplace Attendant

Gaylord National Resort & Convention Center
11.2017 - 02.2018

Bachelor Of Applied Arts And Science - Psychology

GWU
08.2017 - 05.2019

Guest Service Agent

Sheraton Hotel & Resorts
01.2016 - 05.2017

Associate Of Arts And Sciences - General Studies

San Diego City College
08.2015 - 05.2017

Diploma- Honors - General Studies

Helix Charter High School
08.2010 - 06.2014

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Erota HidegoCustomer Service Representative