Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Erren Mcintosh

Denver,CO

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Front Desk Technician III

Colorado Department of Transportation
06.2022 - Current
  • Answer inquiries from employees and th public concerning departmental policies, procedures, and general road conditions and make referrals to appropriate information sources;
  • Develop and implement office procedures and processes in order to increase efficiency;
  • Collect, evaluate, collate, and create reports and other documentation;
  • Complete data entry and track various information and documents in a variety of computer systems;
  • Provide support to multiple maintenance supervisors and maintenance section personnel;
  • Research and provide information to resolve problems and complaints;
  • Communicate emergency situations immediately via telephone or radio;
  • Schedule meetings, calendar appointments, and travel arrangements and resolve any scheduling conflicts;
  • Perform reception duties including greeting external/internal customers and directing them to the proper location or personnel; answering, screening, and routing telephone calls.
  • Process extra-legal permits according to rules and regulations in coordination with CDOT's Denver Permit Office
  • Research, clarify and explain procedures, rules, and regulations;

Paralegal

Ramos Law
11.2021 - 03.2022
  • Initiate client claims, Obtain billing and medical records, Manage attorney scheduling, Client communication and treatment updates, Patient portal creation, Process and draft documents, Manage investigations
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Collaborated with attorneys to develop strategies for each case.

Case Manager Assistant

The Sawaya Law Firm
01.2019 - 11.2021
  • Prepare demand packages and provide follow-up as needed, Verify client information, Facilitate communication with counsel, court, and clients, Produce client letters, rescission/termination letters, demand letters, and 3CT letters, Utilize letters of representation and HIPPAA forms as needed for client files, Smart Advocate system usage, Collect information as needed
  • Revised and finalized letters, briefs, and memos.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Proofread and edited documents for accuracy and grammar.

Education

Associate of Applied Science - CyberSecurity

Arapahoe Community College
Littleton
05.2025

Skills

  • Microsoft Office Suite
  • Scheduling
  • Solution Focused
  • Written & Oral Communication
  • Network Troubleshooting
  • Software configuration
  • Database Research
  • AV Equipment Management
  • Office Administration
  • Research and data collection
  • Administrative Support
  • Desktop Technical Support

Software

Linux

PowerShell

Microsoft Windows

Google Workspace

Timeline

Front Desk Technician III

Colorado Department of Transportation
06.2022 - Current

Paralegal

Ramos Law
11.2021 - 03.2022

Case Manager Assistant

The Sawaya Law Firm
01.2019 - 11.2021

Associate of Applied Science - CyberSecurity

Arapahoe Community College

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Erren Mcintosh