Erresa Burley
Mesquite,TX
Summary
Experienced auto insurance professional with a strong track record in underwriting and claims management. Proven ability to analyze risk, provide excellent customer service, and drive profitability. Logical data analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Navient/Broadpath
Irving, TX
11.2024 - 03.2025
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
Customer Service Collections Representative
Teleperformance USA
Las Vegas, NV
01.2024 - 09.2024
- Provided data-driven solutions to support decision making.
- Gathered requirements from stakeholders to design data models and reports.
- Leveraged SQL queries to extract, transform and load data into databases.
- Negotiated payment arrangements with customers who were unable to pay their full balance due.
- Followed up regularly on delinquent accounts via phone calls or emails.
- Scheduled appointments for patients using the electronic health records system.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Auto Insurance Representative
Wawanesa Insurance Company
San Francisco
01.2022 - 02.2024
- Over 2 years of experience as an Auto Insurance Representative, providing customer service and resolving claims efficiently
- Successfully handled a high volume of calls and emails, ensuring client satisfaction and retention
- Implemented innovative strategies to upsell insurance policies, resulting in increased sales and revenue
- Transferring calls to correct departments so they can be taken care successfully
- Went over coverages making sure they get what works best for them and pricing
- Outbound calls, Incoming calls high call volumes
- Processed payments
Customer Service Manager & Money Center
Walmart
Mesquite, Tx
06.2016 - 01.2022
- Managed a team of customer service representatives ensuring excellent service delivery and customer satisfaction
- Implemented effective money center operations and cash management procedures resulting in increased efficiency and accuracy
- Developed and delivered training programs to enhance staff knowledge and skills in customer service and money center operations
- Collaborated with cross-functional teams to resolve complex customer issues and ensure smooth money center operations
- Processed check cashing
- Bill payments such as Electricity Companies etc...
Dispatcher
Interface Sercurity Systems
Plano, Tx
05.2018 - 01.2020
- Proficient in using dispatching software to assign and track resources
- Skilled in prioritizing and managing multiple incoming calls and requests
- Strong communication and problem-solving skills in high-pressure environments
- Responded to over 300 calls daily center caller request with information about assistance in a timely manager
- Educated customers how to use their software and cameras tech support
- Resolved conflicts being a great negotiator
- Worked with mutiple montiors
Education
Associate Science -
East Field College
05.2021
Skills
- Communication
- Problem-solving
- Time management
- Customer Service
- Sales
- Claims management
- Underwriting
- Verifying data accuracy
- Data accuracy
- Medical Billing
- Data entry proficiency
- Payment posting
- Balance collection
- Strong negotiation skills
- Empathy and tactfulness
Languages
English intermediate
Timeline
Customer Service Representative
Navient/Broadpath
11.2024 - 03.2025
Customer Service Collections Representative
Teleperformance USA
01.2024 - 09.2024
Auto Insurance Representative
Wawanesa Insurance Company
01.2022 - 02.2024
Dispatcher
Interface Sercurity Systems
05.2018 - 01.2020
Customer Service Manager & Money Center
Walmart
06.2016 - 01.2022
Associate Science -
East Field College
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