Errica Verdugo
Bakersfield,CA
Summary
Demonstrated meticulous attention to detail and strong problem-solving abilities in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Receptionist / Customer Service Associate
The Bra Shoppe
01.2017 - Current
- Created a positive first impression by warmly welcoming guests and ensuring a friendly arrival experience.
- Optimized communication flow by promptly answering and forwarding incoming calls to appropriate departments.
- Coordinated efficient mail and delivery processes, guaranteeing timely receipt for all intended recipients.
- Analyzed and tracked all business expenditures to ensure compliance with financial standards.
- Established and nurtured connections with customers to promote sales by sharing insights on new product offerings.
- Analyzed and optimized customer service protocols in conjunction with business owner to elevate overall operational performance.
- Achieved timely insurance verification and authorization, resulting in improved patient access to care. Optimized processes to reduce delays in treatment approvals. Strengthened relationships with insurance providers to enhance service delivery.
Call Center Agent
Conduent Solutions
10.2022 - 2025
- Developed comprehensive knowledge of company services and policies to enhance response accuracy and efficiency.
- Streamlined customer record maintenance and updates to enhance operational efficiency.
- Implemented proactive conflict resolution and de-escalation strategies to foster positive team dynamics.
- Assisted accounts payable team in improving payment processes to increase accuracy and efficiency. Supported development and implementation of strategies to enhance vendor relationships and payment terms. Aided in reconciling accounts to maintain compliance with financial policies and procedures.
Receptionist
Accent Florist
07.2010 - 08.2016
- Maintained friendly and professional customer interactions.
- Answered all incoming calls, handled all walk-in inquiries.
- Handled all marketing and social media (website and Facebook) for the business.
- Gave clients and customers recommendations on selecting merchandise based on their needs.
- Responsible for opening and closing shop when scheduled.
- Filled orders and made fresh arrangements upon request.
Receptionist
San Dimas
02.1998 - 02.2005
- Confirmed and scheduled 20+ appointments per day.
- Assured the readiness of the lobby throughout each shift by discarding trash and old materials, vacuuming the floor, and cleaning/stocking the restrooms.
- Scanned insurance approvals into appropriate software.
- Developed and maintained documentation, front desk forms, and procedures, and assisted with administrative tasks.
- Handled referrals and EOBs and assisted with benefit breakdowns.
Education
High School Diploma - undefined
Bakersfield High School
06.1990
Skills
- Facilitated effective communication strategies to enhance team collaboration
- Executed strategic thinking to identify and address complex challenges
- Facilitated organizational structure and workflow optimization
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Optimized scheduling and prioritization of tasks to enhance productivity
- Cultivated strong interpersonal skills to foster effective communication and collaboration
- Directed team initiatives to foster collaboration and drive project success
Timeline
Call Center Agent
Conduent Solutions
10.2022 - 2025
Receptionist / Customer Service Associate
The Bra Shoppe
01.2017 - Current
Receptionist
Accent Florist
07.2010 - 08.2016
Receptionist
San Dimas
02.1998 - 02.2005
High School Diploma - undefined
Bakersfield High School