Summary
Overview
Work History
Education
Skills
Languages
personal information
references
Timeline
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Erric David Pineda Corea

Oakland,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

VR Laboratory Operations Manager

Meta
08.2022 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Accomplished multiple tasks within established timeframes.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Assistant Store Director & Front End Manager

Cardenas Supermarket
01.2013 - 01.2023
  • Key Responsibilities:
  • Execute monthly inventory
  • Create weekly schedule for over 100 employees in over 10 departments
  • Oversee 60+ agents and 10+ department supervisors and their roles.
  • Operate monthly trainings for new hires and supervisors.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Oversaw cash handling activities ensuring accuracy and security during transactions.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Supervisor & CRO Agent

Volaris Airlines
01.2015 - 08.2022
  • Key Responsibilities:
  • Volaris Airlines, Oakland CA
  • Check in passengers for international travel using Navitar & Skyport Go Now software
  • Maintain liaison with airlines and customer representatives and ground handlers
  • Coordinate all agent roles in arriving and departing settings
  • Ensure all flights depart on an on-time basis.
  • Manage all arrival & departure baggage discrepancies via documentation on NetTracerr software & communication with client
  • Delegate/assign daily roles & schedule to agents
  • Coordinates services with General Manager/ Duty Manager in order to meet manpower and operational needs
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Project Manager

ASEMTECH
01.2006 - 09.2008
  • Key Responsibilities:
  • Implement key projects around the city that generate surplus finances
  • Lead digitization for community stores and companies
  • Lead conferences and trainings that better support employees
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.

Education

Cyber Security Boot Camp - Cyber Security

UC Berkeley
Berkeley, CA
06.2023

Criminal Justice - AA -

Merritt College
05.2023

GED -

Hayward High School
01.2022

Degree in Administration -

Universidad UTEC de Honduras
01.2008

Skills

  • Marketing
  • Business Administration
  • Financial Management
  • Policy Implementation
  • Verbal and Written Communication
  • Problem Resolution
  • Problem Solving
  • Customer Relationship Management
  • Project Management
  • Operations Management
  • Supervision and leadership

Languages

Spanish
English

personal information

Title: Customer Service Specialist

references

  • Anabelly Renteria, District Manager, (415)-829-9084
  • Jeremias Leiva, Station Manager - Volaris Airlines, (415)-572-5306
  • Abraham Salazar, Education Specialist - Oakland Unity High, 510-434-6806

Timeline

VR Laboratory Operations Manager

Meta
08.2022 - Current

Supervisor & CRO Agent

Volaris Airlines
01.2015 - 08.2022

Assistant Store Director & Front End Manager

Cardenas Supermarket
01.2013 - 01.2023

Project Manager

ASEMTECH
01.2006 - 09.2008

Cyber Security Boot Camp - Cyber Security

UC Berkeley

Criminal Justice - AA -

Merritt College

GED -

Hayward High School

Degree in Administration -

Universidad UTEC de Honduras

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Erric David Pineda Corea