Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Erricka McRae

Manager
Atlanta,GA

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

12
12
years of professional experience

Work History

District Manager

PUBLIC STORAGE
01.2020 - Current
  • Rebuild the district and achieve considerable improvement in all key performance metrics through the successful and efficient execution of sales operations
  • Design leadership development, coaching and team management model resulting in the promotion of several staff into increased levels of responsibility
  • Foster positive and productive relationships with store and field leadership as a result of extensive interaction and communication
  • Recruit and train contractors on distribution procedures, routes and circulation logistics.

Branch Manager Vice President

SUNTRUST BANK
07.2017 - 12.2019
  • Consistently surpassed agreed sales targets and outcomes by driving customer acquisition, awareness, retention and interest in the bank's products and offers
  • Successfully secured numerous key clients through ongoing networking, cold-calling, and customized presentations from a needs-based perspective
  • Enhanced branch production rates by handling staff conflicts, hiring / termination processes, coaching employees on company protocol and payroll operations
  • Motivated staff to achieve both individual and organizational goals through the delivery of comprehensive training programs.

Branch Manager

GUARANTY BANK
02.2015 - 05.2017
  • Oversaw the operational functions of the bank including loss prevention, customer retention, and compliance with audit standards
  • Built a dedicated, action-oriented twelve team members (12) in multiple locations by instilling a culture of open dialogue and collaborative problem resolution
  • Established and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction
  • Developed, maintained, and cultivated community and new business contacts to enhance bank visibility and maximize business development opportunities.

General Manager

TMX FINANCE
01.2011 - 02.2015
  • Spearheaded overhaul of numerous departments systematically eliminating waste, while managing all HR functions and establishing performance metrics
  • Held concurrent responsibilities for managing and progressively improving the performances of the underwriting teams through hands-on training, and mentoring
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions
  • Transformed "difficult" clients into calm and comfortable clients by leveraging strengths and the ability to find win-win resolutions.

Education

Bachelor of Fine Arts -

AMERICAN INTERCONTINENTAL UNIVERSITY
Dunwoody, GA

Skills

  • Operations Management
  • Sales & Marketing Strategies
  • Business Development
  • P&L/Budgeting/ROI
  • Customer Satisfaction & Retention
  • Resource Optimization
  • Client Relationship-Building
  • Administration and Reporting
  • Organizational Analysis
  • Strategic Planning
  • Human Resource Management
  • Data Analytics
  • P&L Responsibility
  • Continuous Quality Improvement (CQI)

Affiliations

Accomplished and results-oriented executive with strong commercial acumen and 10+ years’ experience in strategic business development, operations management, sales and cross functional team leadership. Demonstrated success in analyzing market trends, exploring new business opportunities and leading channel development and market penetration strategies to achieve corporate objectives. Adept at embedding a continuous improvement culture, driving teams on multimillion- dollar business initiatives and aligning people and department to propel business growth. Persuasive communicator and negotiator with proven capability to nurture productive relations with existing and new clients to accelerate sales growth.

Timeline

District Manager

PUBLIC STORAGE
01.2020 - Current

Branch Manager Vice President

SUNTRUST BANK
07.2017 - 12.2019

Branch Manager

GUARANTY BANK
02.2015 - 05.2017

General Manager

TMX FINANCE
01.2011 - 02.2015

Bachelor of Fine Arts -

AMERICAN INTERCONTINENTAL UNIVERSITY

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Erricka McRaeManager