Erriel Tota
Kansas City,Missouri
Summary
Experienced business professional with a strong background in office management. Proficient in Microsoft Word, Excel, PowerPoint, and Access Database, showcasing advanced technological skills. A quick and passionate learner with exceptional verbal and written communication abilities.
Overview
9
9
years of professional experience
Work History
Community Resource Specialist
Children's Mercy
05.2022 - Current
- Maintain thorough knowledge of community resources and engage in ongoing collaboration with community partners to gather resources that meet family's needs
- Collaborate with members of various departments to coordinate care such as transportation, lodging, meal vouchers, and more across the continuum
- Accurately record, sort, and visualize data to better understand the needs of the families we are serving
Patient Access Representative
Children's Mercy
12.2020 - 05.2022
- Obtained, entered, and verified demographic and financial information for registration in various areas across the hospital
- Coordinated appointments for patients
- Addressed complex eligibility issues, benefit explanations questions, billing, and customer service concerns
Receptionist
Raytown Quality Schools Wellness Center
11.2015 - 08.2020
- Served as the first receptionist for the company greeting, enrolling, and handling families encountered on their journey with Children's Mercy
- Performed clerical duties such as answering phones, copying, and faxing documents to different departments
- Organized and coordinated operations and procedures for the Kids Club to ensure effectiveness and efficiency
Education
Bachelor of Science - Business Technology - Emphasis Web Development
Northwest Missouri State University
Maryville, MO12.2020
Skills
- Time Management
- Attention to Detail
- Tech Savvy
- Organized
Timeline
Community Resource Specialist
Children's Mercy
05.2022 - Current
Patient Access Representative
Children's Mercy
12.2020 - 05.2022
Receptionist
Raytown Quality Schools Wellness Center
11.2015 - 08.2020
Bachelor of Science - Business Technology - Emphasis Web Development
Northwest Missouri State University
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