Errika Staples
Gramercy,LA
Summary
Well-qualified Senior Associate Manager with 20 years service and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Senior Administrative Assistant
AT&T
10.2021 - Current
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Acts as a liaison between employees and management to address concerns and resolve conflicts
- Provides comprehensive administrative support to the HR department including document preparation, data entry, and report generation
- Coordinates employee recognition programs and events to promote a positive work environment
- Conducts research and prepares reports to support decision-making processes
- Workday- Employee Job Changes, Manager Changes, Recruiting
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Acts as point of contact for client inquires, addressing concerns and facilitating resolutions
- Collaborates with cross-functional teams to streamline processes and improve efficiency
- Confers expertise to a variety of clients (e.g., HR issues, AT&T policies, Infor).
- Tested Cases for Workday and Performance User Acceptance.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Volunteered to help with special projects of varying degrees of complexity.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Scheduled office meetings and client appointments for staff teams.
- Collaborated closely with Human Resources to maintain accurate employee records and assist in the recruitment process for new team members.
- Performed research to collect and record industry data.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Executive Fiber
AT&T
03.2021 - 11.2021
- Developed and implemented account management plans to establish customer satisfaction.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Conducted product demonstrations and provided in-depth product knowledge to customers
- Built and maintained strong client relationships through regular follow-ups and exceptional customer service
- Assisted in the development of sales strategies and marketing campaigns to target specific customer segments
- Educated and excited customers while creating innovative business solutions
- Researched & developed customer's solutions with AT&T external partners, including design & engineering.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
In Home Expert
AT&T
08.2018 - 03.2021
- Met with customers & engaged in sales activities at the customer's site( Wireless Sales & Direct TV Products)
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Built and maintained a loyal customer base through excellent customer service and follow-up support
- Utilized industry trends and knowledge of competitor products to provide customers with informed purchasing recommendations
- Performed compliance audits every three months for user access and data requests and kept records of all data and evidence
- Consistently met or exceeded monthly sales targets, earning recognition as a top sales associate
- Assisted customers in selecting the most suitable outdoor wireless solutions for their specific needs and budgets
- Conducted in-home training sessions to educate customers on product usage and troubleshooting
- Managed inventory and ensured that products were well-stocked and displayed attractively
- Resolved customer inquiries and issues promptly, maintaining a high level of customer satisfaction
- Performed and maintained dates and records across the retail organization and handled compliance audits
- Processing complex customer payments and investigating/resolving payment escalations (Mobility Payments).
Customer Service Representative/Call Center/Loyalty
AT&T
03.2004 - 08.2018
- Collaborated and worked closely with the Union-Labor Relations, Investigations, Grievances
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Interacted with executive, administrative and line management personnel, external customers and vendors
- Worked on special projects involving, research, compiling and analyzing data, determining approach and prepared reports
- Fast learner who demonstrated strong decision making and judgement, oral and written communication, and business acumen
- Performed variety of administrative duties, processing bills, vouchers, request and some payroll
- Organized & facilitated groups to create solutions & resolve issues; built & maintained relationships, collaborated with others & managed interpersonal dynamics
- Utilized industry database applications to input & maintain high priority/sensitive information.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved accounting, service and delivery concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT05.2025
Associate of Science - Business Administration
Strayer University
Washington, DC05.2015
High School Diploma -
La Vega High School
Waco, TX05.1999
Skills
- Independent Worker
- Calendaring
- Booking
- Effective Communication (oral & written)
- Leadership
- Teamwork
- Compliance
- Project Management
- Financial and Accounting Systems
- Financial Record Keeping
- Attendance record management
- Event Planning
- Research and Analysis Capabilities
Work
es8153@att.com
Personal
errikastaples@yahoo.com
Education Certifications
- Western Governor's University, Bachelor's in Human Resources
- Strayer University, Associates of Arts in Business Administration, 2015
- AT&T Network Organization, Network Leadership Excellence Program, 10/2023
Timeline
Senior Administrative Assistant
AT&T
10.2021 - Current
Sales Executive Fiber
AT&T
03.2021 - 11.2021
In Home Expert
AT&T
08.2018 - 03.2021
Customer Service Representative/Call Center/Loyalty
AT&T
03.2004 - 08.2018
Bachelor of Science - Human Resources Management
Western Governors University
Associate of Science - Business Administration
Strayer University
High School Diploma -
La Vega High School
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