Summary
Overview
Work History
Education
Skills
Timeline
Generic

Errin Aspilaire

Wesley Chapel,FL

Summary

Enterprising Assistant Property Manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants, and resolved business concerns.

Overview

10
10
years of professional experience

Work History

Sr. Claims Adjuster

USAA
Tampa, FL
01.2023 - Current
  • Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
  • Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
  • Negotiated settlements with claimants in order to achieve a fair resolution of claims.
  • Conducted on-site investigations of losses to verify extent of damage or injury.
  • Reviewed medical records, police reports and other documents related to the claims file.
  • Provided technical expertise in interpreting laws, regulations and court decisions pertaining to claims settlement activities.
  • Assessed liability exposures and recommended corrective action when necessary.
  • Prepared detailed reports outlining findings of investigation for review by management team members.
  • Resolved discrepancies between insureds' expectations of coverage versus actual coverage provided under policies.
  • Applied knowledge of insurance contracts principles in order to evaluate financial exposure related to each claim.
  • Participated in mediations and arbitrations as necessary in order to ensure equitable outcomes for all parties involved.
  • Developed strategies for expediting the processing of large volumes of claims while maintaining quality standards.
  • Maintained communication with clients throughout the life cycle of their claim regarding status updates and resolution options.
  • Drafted correspondence including letters, memos, emails and other documents related to the claims process.
  • Interacted with attorneys representing both insureds and carriers during litigation proceedings.
  • Monitored trends in legal environment which may affect interpretation of policy language or industry practices.
  • Coordinated with outside vendors such as appraisers, engineers or investigators on an as needed basis.
  • Performed regular audits on closed files to ensure accuracy and compliance with established procedures.
  • Tracked performance metrics such as average time spent on each claim or total amount paid out per month.
  • Attended continuing education classes and seminars related to professional development within the field of Claims Adjusting.
  • Personally investigated property damage claims to determine extent of damage.
  • Advised colleagues regarding best practices when handling difficult cases or challenging circumstances.
  • Spoke to witnesses and claimants and interviewed for pertinent information.
  • Listened to and watched audio and video surveillance tapes.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.

Assistant Property Manager

S.L. Nusbaum Realty Co
Annapolis Junction, MD
07.2019 - 02.2020
  • Showed units to potential tenants and answered questions about life in community.
  • Checked rental eligibility by following S.L. Nusbaum's verification process.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted tours of vacancies with prospective tenants.
  • Handled all security deposit refunds.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Settled tenant conflicts in the most effective manner possible.
  • Secured average of 10 rental agreements each month after developing outstanding relationships with community members.
  • Created and updated marketing materials for properties.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Kept records of all correspondence with residents and tenants.
  • Inspected property every day, took pictures and wrote reports regarding findings for submission to Maintenance Supervisor.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Created and implemented policies and procedures for effective property management.
  • Explained policies and procedures to tenants and enforced all rules.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Directed collection of more than $200,000 in monthly income with consistently high payment rates.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Developed strong, professional relationships with contractors and residents by initiating collaboration and delivering exemplary service and engagement.
  • Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
  • Negotiated with outside contractors to obtain reasonable fees.
  • Increased occupancy from 84% to 95% through outreach.

Business Manager

TGM Communities
Glen Burnie, MD
07.2018 - 03.2019

-Ensuring that the property's depository and escrow accounts are reconciled each month by
printing MRI Cash Deposit Recap and comparing to Bank Statements received from the bank.
-Responsible for the prompt collection of all monies owed to the property and for the safe and -
prompt depositing of all amounts collected.
-Ensuring that accounts payable and accounts receivable are reported accurately.
-Reporting financial status of the property to the regional offices.
-Responsible for ensuring all expenses are monitored and utilized effectively through
AvidXchange program. Reviewing at a glance view of expenses/budgeted funds.
-Reviewing YTD Budget Summary to determine what is available for the remainder of the year to
effectively plan projects or determine additional needs of the property that may not have been
included in the budget.
-Processing Security Deposit Refunds
-Working with contractors and vendors for required Lien Releases to process invoices on time.
-Performing revenue close for the property
-Filing in court on accounts past due and following through.
-Submitting accounts to Hunter Warfield for collections

Assistant Property Manager

ZRS Management LLC
Odenton, MD
02.2018 - 07.2018

-Oversee the daily operations of the property.
-Reporting financial status of the property to the regional offices.
-Processing Security Deposit Refunds
-Submitting accounts to Shulman Rogers for collections
-Filing in court on accounts past due and following through with litigation.
-Ensuring that accounts payable and accounts receivable are reported accurately.
-Utilizing OneSite for daily operations of the property
-Touring with prospective residents and completing application paperwork on a timely manner
when leasing professional are unavailable

-Assisting with payroll when needed.
-Responding to all emails and phone calls as it pertains to vendor invoices.

Assistant Property Manager/Leasing Consultant

Greystar Real Estate Partners LLC
Elkridge, MD
04.2017 - 01.2018

-Oversee and direct efforts to maximize rental income and high occupancy through sales and
marketing plans.
-Received and collected all rent and cash receipts in accordance with company standards
-Adhered to the Standard Operating Procedures (SOP).
-Completed all Insite computer sessions including: Applicant Move-Ins/Outs, Rent Increases/Lese
Expirations, Lease Renewals, EOM processing and other InSite processes in accordance with
operational manual and company policies and procedures.
-Performed all legal actions for late rent
-Input all cash receipts to appropriate income accounts in the community management system
and prepared and generated lists of deposit receipts and amounts in accordance with company
standards.
-Planned and executed all resident events successfully.
-Showed, leased and moved in prospective residents.

Assistant Property Manager

Gables Residential
Bethesda, MD
05.2015 - 04.2017

-Prepared and delivered all legal notices, change in term notices, and notices of violation of
community rules and regulations.
-Review and approved Statements of Deposit Accounts, ensuring all are timely and complied
with state law and all changes are necessary and accurate as stated on the Move Out Inspection
Report and company standards.
-Played a major role in achieving community financial goals with assisting in the development,
preparation and administration of the community's capital and operating budgets.
-Maintained a calendar of scheduled move-ins, ensuring all move-in appointments were
completed and all apartments were inspected and compliant with established standards prior
to move-in.
-Received and collected all rent and cash receipts in accordance with company standards.
-Resolved resident complaints and directed pertinent issues and matters to the Property
Manager.
-Ensured timely collections of all rent receipts through the preparation and distribution of
delinquency reports with notes to the Property Manager and Regional Manager.
-Initiated all necessary evictions by preparing copies and forwarding all appropriate paperwork
for legal evictions or other legal proceedings; ensured all evictions and legal proceedings were
followed through to completion.
-Maintained all account records and transactions including NSF's, rent allowances, concessions,
rent increases and other management-approved

Leasing Consultant

Home Properties Inc.
Owings Mills, MD
04.2014 - 05.2015
  • Maintained accurate records of all correspondence with and from tenants.
  • Received rent payments and tracked these transactions in Yardi.
  • Conducted background checks on applicants.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.

Education

Associate of Science - Business Administration

The Community College of Baltimore County
Catonsville, MD

Skills

  • Security deposit refunds
  • Relationship building and rapport
  • Business processes and procedures
  • Housing regulations
  • Policy enforcement
  • Training and mentoring
  • Issue escalation
  • Knowledge of leasing and market conditions
  • Sales and marketing
  • Fair housing mandates
  • Microsoft Office
  • Multi-family property management
  • Customer service
  • Planning and coordination
  • Supervision
  • Team building
  • Operational improvement
  • Communications
  • Problem resolution
  • Business operations
  • Process improvement
  • Relationship development
  • Organization

Timeline

Sr. Claims Adjuster

USAA
01.2023 - Current

Assistant Property Manager

S.L. Nusbaum Realty Co
07.2019 - 02.2020

Business Manager

TGM Communities
07.2018 - 03.2019

Assistant Property Manager

ZRS Management LLC
02.2018 - 07.2018

Assistant Property Manager/Leasing Consultant

Greystar Real Estate Partners LLC
04.2017 - 01.2018

Assistant Property Manager

Gables Residential
05.2015 - 04.2017

Leasing Consultant

Home Properties Inc.
04.2014 - 05.2015

Associate of Science - Business Administration

The Community College of Baltimore County
Errin Aspilaire