Errin Horton
338 Asher Drive, Rainbow City,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Document Processing Specialist developing and implementing document control and management strategies.
Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail.
Overview
30
30
years of professional experience
Work History
Document Management Specialist
RemX Staffing/ Optum/ Change Healthcare
10.2023 - 02.2024
- Responsible for ensuring records are received successfully for processing, documenting, and uploading into Change Healthcare's housing systems.
- The ability to determine when records should be processed and decide which process and application is appropriate for a successful upload.
- Ensure daily production is achieved.
- Report discrepancies in the processing of chart information to Supervisor and Manager.
- Will. E responsible for managing work and aging files.
- Research and rectify escalations.
- Participate in testing and training as assigned.
ECR - Proximity Field Adjuster
Crawford & Company
05.2023 - 06.2023
- Investigated and evaluated claims for Homeowner, Condo, Rental Dwelling, & Commercial policies.
- Interpreted and applied policy provisions to complete coverage decisions.
- Completed inspections to determine the extent of the damage to the properties and created accurate estimates using Xactimate.
- Completed reconciliations of differences between the client's and contractor's estimates.
- Handled Public Adjuster and attorney-represented files pre-suit.
- Responded to representation letters and time-limited demands.
- Negotiated with the insured's attorney, public adjuster, and/or contractor to reach an amicable claim resolution.
Field Adjuster Mentee
Jasmine Wright Adjusting
01.2023 - 04.2023
- Trained in residential inspections including the roof, exterior, and interiors of residential properties.
- Trained in completion of estimates for a variety of damage types.
- Trained in full claim handling, including structural damage, contents damage, and additional living expenses.
Senior Consumer Claims Associate
Sedgwick Delegated Authority
10.2022 - 01.2023
- Worked travel claims from inception to coverage determination.
- Reviewed documentation presented by policyholders.
- Reviewed policy provisions and applied those provisions in determining whether or not coverage applied to the claims presented.
- Coordinated with third-party vendors, such as airlines, travel agents, etc., to obtain and/or confirm additional information.
Initial Loss Reporting Associate
E. A. Renfroe
07.2021 - 08.2022
- Received calls from policyholders reporting new auto losses.
- Completed data entry of the customers' information and the details of their losses into an electronic claims system.
- Reviewed the applicable coverages of the customers' policies and advised of any applicable deductibles.
- Reviewed appraisal and repair options and answered the policyholders' questions.
- Arranged for temporary transportation for customers with vehicles that were no longer operable.
- Contacted any involved claimants to obtain their information and the details of the loss from their perspective.
Route Sales Representative
Frito Lay
11.2009 - 11.2021
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Documented sales by recording order information in handheld PC units.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Implemented policies and procedures across warehouse and shipping platforms.
Owner Operator of Right Touch Barbershop
Self-Employeed
01.1999 - 11.2011
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Lead Prep
Delphi Automotive
01.1994 - 01.1999
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Followed outlined specifications to implement effective assembly plans.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Removed rough spots to enhance parts alignment and improve finishes.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Conducted quality assurance inspections on finished components and identified issues.
Education
High School Diploma -
Emma Sansom High School
Gadsden, AL05.1988
Skills
- Alabama Property & Casualty License
- Florida Property & Casualty License
- Administrative Background
- Automobile Claims Insurance
- Document Review
- Document Management
Timeline
Document Management Specialist
RemX Staffing/ Optum/ Change Healthcare
10.2023 - 02.2024
ECR - Proximity Field Adjuster
Crawford & Company
05.2023 - 06.2023
Field Adjuster Mentee
Jasmine Wright Adjusting
01.2023 - 04.2023
Senior Consumer Claims Associate
Sedgwick Delegated Authority
10.2022 - 01.2023
Initial Loss Reporting Associate
E. A. Renfroe
07.2021 - 08.2022
Route Sales Representative
Frito Lay
11.2009 - 11.2021
Owner Operator of Right Touch Barbershop
Self-Employeed
01.1999 - 11.2011
Lead Prep
Delphi Automotive
01.1994 - 01.1999
High School Diploma -
Emma Sansom High School
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