Shanaya Taylor
Montgomery
Summary
Combines security expertise with strong customer service skills to foster safe, supportive interactions. Excels in managing complex situations and maintaining accurate records, contributing to operational efficiency and enhanced guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer I
PCI Wetumpka
11.2024 - Current
- Engaged with guests to maintain a safe and secure environment
- Ensuring paperwork is completed for any incident that may take place.
- Recorded incidents with attention to detail for administrative purposes.
- Collaborated with colleagues to ensure a professional work environment.
Correctional Officer
ADOC
03.2021 - 06.2024
- Fostered professional work environment among offenders to encourage rehabilitation.
- Maintained detailed daily log of offender activities to support monitoring and accountability.
- Ensured personal and others' safety through vigilant enforcement of facility protocols.
- Managing firearms and perimeter checks of an institution.
- Arranged medical transportation to provide prompt access to healthcare services for offenders.
- Keeping medical records/files on offenders.
- Utilized time management skills to efficiently complete clerical tasks in a busy office environment.
- Staton Correctional Facility, Kilby and Tutwiler
Call service Representative
Bank of America
08.2018 - 02.2020
- Answered incoming calls promptly to deliver timely assistance.
- Directed calls accurately to appropriate departments for resolution.
- Resolved customer issues to enhance satisfaction and retention.
- Resolved customer complaints regarding accounts to enhance satisfaction.
- Facilitated respectful dialogue to foster positive customer interactions.
- Adhered to communication protocols to ensure efficient service delivery.
Education
Graduate Dental Assistant -
Fortis College
Montgomery, AL01-2020
High school -
Jefferson Davis High School
01-2018
Skills
- CUSTOMER SERVICE
- INTERPERSONAL COMMUNICATION
- ATTENTION TO DETAIL
- TIME MANAGEMENT
- MULTI TASKING
- ORGANIZATION
- Computer literacy
- APPOINTMENT SCHEDULING
- RECORD MANAGEMENT
- PAYMENT PROCESSING
- PATIENT INTAKE
- MEDICAL TERMINOLOGY
Certification
- CPR
- Firearm
- First Aid
References
- Ariel Monard, Birth Certificate Specialist, Montgomery, AL, 334-398-5428
- Amorri Jackson, Air Force, Montgomery, AL, 334-734-9868
- Mitchell Reed, Master of Science of Computer Science, Montgomery, AL, 334-993-9900
Leadership Experience
Provides leadership through collaboration, mentoring peers, and promoting a positive, patient-centered environment to enhance workflow efficiency and overall patient satisfaction.
Communication Skills
Strong communication skills with the ability to professionally engage with patients and healthcare teams while ensuring accurate information collection and a positive patient experience.
Timeline
Security Officer I
PCI Wetumpka
11.2024 - Current
Correctional Officer
ADOC
03.2021 - 06.2024
Call service Representative
Bank of America
08.2018 - 02.2020
Graduate Dental Assistant -
Fortis College
High school -
Jefferson Davis High School