Errisheena Pillard
St Francis Cabrini Hospital
Alexandria,LA
7
years of professional experience
Detail-oriented Supervisor Patient Access with 6 years in customer-facing and healthcare support roles. Expertise includes insurance verification, eligibility checks, EMR data entry, and maintaining HIPAA compliance. Proven skills in medical billing, healthcare referrals, patient account reviews, and problem resolution, fostering positive patient experiences through effective collaboration.
Work History
Insurance Verifier/Authorization
1 Year 11 Months- Obtain and process prior authorizations and pre-certifications for medical procedures, diagnostic tests, admissions, and specialty services in accordance with payer requirements.
- Processed prior authorizations and pre-certifications for medical procedures, diagnostic tests, admissions, and specialty services to ensure compliance with payer requirements.
- Verify patient insurance coverage, benefits, eligibility, and policy details prior to scheduled services to ensure accurate billing and reimbursement.
- Resolved coverage issues, authorization delays, and benefit-related questions through effective communication with insurance carriers, physician offices, clinical departments, and patients.
- Monitor authorization status, track pending requests, and follow up proactively to prevent service delays, claim denials, and reimbursement interruptions.
- Monitored authorization status, tracked pending requests, and followed up proactively to prevent service delays and claim denials.
- Collaborate with registration, scheduling, case management, and billing teams to support clean claims submission and efficient revenue cycle operations.
- Enter, update, and maintain accurate insurance, authorization, and patient account information within hospital registration and billing systems.
- Identify and correct discrepancies in demographic, insurance, and authorization data to maintain compliance and reduce billing errors.
- Maintain confidentiality of patient information and perform all verification and authorization activities in accordance with HIPAA, hospital policies, and payer regulations.
Patient Service Representative
2 Years 3 Months- Delivered responsive patient support, addressing inquiries and concerns to enhance overall patient experience.
- Verified insurance eligibility and coverage, accurately entering patient demographic and insurance information into electronic medical record system to ensure seamless patient access to care.
- Organized patient records in compliance with HIPAA regulations, ensuring accurate documentation and safeguarding confidentiality.
Retail Salesperson
2 Years 6 Months- Delivered customer service in a fast-paced retail environment, assisting customers with product selection, purchases, and general inquiries.
- Operated the point-of-sale system to process cash, credit, and debit transactions accurately and efficiently.
- Maintained organized and visually appealing merchandise displays to support sales and enhance the customer experience.
- Promoted store products and special offers to increase customer engagement and drive revenue.
- Resolved customer concerns promptly to enhance satisfaction. and resolved issues professionally to promote satisfaction and repeat business.
- Restocked shelves and monitored inventory levels to ensure product availability and store readiness.
- Teamed with colleagues to achieve sales goals and maintain company service standards.
- Highlighted store products and special offers to boost customer engagement and increase revenue.
Education
Associate of Sciences - Radiology
Certificate - EKG/Phlebotomy Technician
High School Diploma
Skills
Insurance Verification
Authorization Coordination
Medical Billing
Revenue Cycle Management
Patient Account Reviews
Patient Registration
EHR management
Microsoft Office
Time Management
Project Planning
Collaboration
Organizational Skills
Problem Resolution
Communication Skills
Relationship Building
Interpersonal Skills
Team Leadership
Patient Registration
Accomplishments
Employ of the month at St Frances Cabrini Hospital for being inspirational, positive and always helping others . Also for always having and show integrity.
Timeline
Insurance Verifier/Authorization
St Francis Cabrini Hospital
09.2024 - CurrentRead More
Patient Service Representative
Louisiana Eye and Laser Center
06.2022 - 09.2024Read More
Retail Salesperson
Y Not Stop
12.2019 - 06.2022Read More
Avoyelles High School
High School Diploma
Read More
Unitech Training Academy
Certificate from EKG/Phlebotomy Technician
Read More
LSUA
Associate of Sciences from Radiology
Read More