Summary
Overview
Work History
Education
Skills
Websites
Certification
CORE COMPETENCIES
Timeline
Generic

ERROL BRAITHWAITE

Laurelton

Summary

Operations & revenue-growth leader who turns underperforming systems into profit engines. As Director of Operations at BBABN, cut Medicaid claim denials 70%, shrank the revenue-cycle timeline from 35 to 10 days, and lifted monthly reimbursements 620%. Adept at integrating tech stacks (HubSpot, Athena EMR, QuickBooks), managing $250K budgets, and leading Agile teams with zero turnover. Seeking senior operations or consulting roles that value data-driven scale, compliance rigor, and entrepreneurial energy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director of Operations

BROTHERS BUILDING A BETTER NATION (BBABN)
12.2024 - Current
  • - Cut Medicaid claim denials 70% by redesigning the end-to-end billing workflow and retraining 14 staff.
  • - Reduced claim-to-payment timeline 71% (35 → 10 days) through Athena EMR automation and real-time KPI dashboards.
  • - Grew monthly Medicaid revenue 620% (from $1.7K to $12K) within six months by optimizing coding and adding new service lines.
  • - Manage $250K annual budget with
  • - Secured $280K in new grants/program funding; personally closed $42K.
  • - Integrated HubSpot, BambooHR, ADP, QuickBooks, and Athena EMR, freeing 60 staff hours/week.
  • - Boosted staff compliance on visit completion & documentation from 22% to 81%; latest audit had zero findings.
  • - Lead and coach 14 direct reports; 0% turnover and 2 promotions in last four months.

Director of Marketing & Community Outreach

NORTHWESTERN MUTUAL
01.2023 - 12.2024
  • - Drove 28% YoY revenue growth and 22% YoY new-client growth through integrated campaigns and community partnerships.
  • - Built referral and content programs that increased qualified leads 35%; managed five-person team and agency budgets.

Financial Advisor

NORTHWESTERN MUTUAL
06.2022 - 01.2023
  • - Grew book of business 65% QoQ via consultative planning and data-driven outreach; delivered holistic wealth strategies.

Assistant Director of Operations – Grants & Contracts

MEMORIAL SLOAN KETTERING CANCER CENTER
09.2018 - 09.2020
  • - Oversaw compliance for multimillion-dollar research portfolio; automated reports, cutting prep time 40%.

Assistant Clinic Manager

MEMORIAL SLOAN KETTERING CANCER CENTER
07.2014 - 09.2018
  • - Ran 24-chair chemo unit; spearheaded EHR upgrade that reduced departmental spend 12% and improved documentation accuracy.

Education

MBA - Marketing

University of Phoenix
01.2020

Bachelor of Arts - Forensic Psychology

St. John’s University
01.2014

Skills

  • Athena EMR
  • HubSpot
  • Finance and accounting oversight
  • ADP Workforce Now
  • KPI tracking
  • Google Workspace
  • Slack
  • Tableau
  • Advanced Excel (Power Query)
  • Strategic planning and execution
  • Jasper & ChatGPT Prompt Engineering
  • Leadership training

Certification

Certified ScrumMaster (CSM) — Scrum Alliance, Active through 15 Jun 2027

CORE COMPETENCIES

  • - Medicaid Revenue-Cycle Optimization
  • - Budget & Grant Management ($280K+)
  • - Process Automation & Tech Stack Integration
  • - Agile/Scrum Leadership
  • - Staff Development & Retention
  • - KPI Dashboards & Data Storytelling
  • - Multichannel Marketing Strategy
  • - HIPAA / Risk & Compliance

Timeline

Director of Operations

BROTHERS BUILDING A BETTER NATION (BBABN)
12.2024 - Current

Director of Marketing & Community Outreach

NORTHWESTERN MUTUAL
01.2023 - 12.2024

Financial Advisor

NORTHWESTERN MUTUAL
06.2022 - 01.2023

Assistant Director of Operations – Grants & Contracts

MEMORIAL SLOAN KETTERING CANCER CENTER
09.2018 - 09.2020

Assistant Clinic Manager

MEMORIAL SLOAN KETTERING CANCER CENTER
07.2014 - 09.2018

MBA - Marketing

University of Phoenix

Bachelor of Arts - Forensic Psychology

St. John’s University

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