ERROL DEDIC
Jacksonville
Summary
IT operations professional with 8+ years of hands-on experience maintaining business-critical systems in 24/7 environments. Proven track record ensuring 99%+ uptime through proactive monitoring, rapid incident response, and systematic troubleshooting. Strong background in server hardware installation, network cabling infrastructure, electrical systems troubleshooting, and security monitoring. Experienced in following strict procedures, managing ticket queues, and maintaining detailed documentation in fast-paced operational environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor & Technology Manager
Tire Place of Jacksonville
Jacksonville
01.2018 - Current
- Maintained 99%+ uptime for critical POS, network, and security systems serving over 50 customers daily.
- Monitored system alerts, diagnosing and resolving issues to minimize service disruptions.
- Managed incidents proactively, escalating critical issues when necessary following established protocols.
- Performed facility walk-throughs identifying security and operational issues efficiently.
- Installed, configured, and maintained network equipment, servers, and storage devices to ensure reliability.
- Executed physical hardware installations with proper cable management to enhance operational performance.
- Troubleshot hardware failures at the component level, handling RMAs and interim solutions effectively.
- Diagnosed electrical issues including GFCI breaker trips, ensuring power continuity for critical infrastructure.
Web Developer
Independent Contract Work
Jacksonville
01.2018 - Current
- Delivered over twelve client websites on WordPress, prioritizing performance and usability.
- Executed server migrations and configured DNS settings to enhance reliability.
- Developed automated solutions for repetitive tasks using JavaScript, Python, and low-code platforms.
- Troubleshot backend systems to ensure optimal performance of hosted environments.
Desktop Support Technician
Freelance Desktop Support Technician
Jacksonville
01.2014 - Current
- Delivered remote administration of Linux servers via SSH for application hosting.
- Troubleshot customer issues efficiently through remote smart hands support.
- Conducted systematic troubleshooting in response to service outages and failures.
- Diagnosed root causes by analyzing system logs and implementing solutions.
- Configured over 50 custom server systems from individual components.
- Racked equipment according to proper installation standards and guidelines.
- Handled inventory management for hardware and spare parts diligently.
- Installed cabling infrastructure, ensuring organization and compliance with data center protocols.
Education
Associate of Arts - Dual Enrollment Program
Florida State College at Jacksonville
Jacksonville, FL12.2021
High School Diploma -
San Jose Preparatory High School
Jacksonville, FL06-2020
Skills
- Server hardware installation and configuration
- System monitoring and alert response
- Storage device setup
- Component diagnostics and RMA handling
- Physical equipment relocation
- Cat5e/Cat6 cable termination
- PoE installation and management
- Cable organization and labeling
- Network troubleshooting
- Linux server administration
- Windows and macOS support
- Ticket management and escalation
- Electrical troubleshooting (120V/240V)
- Power distribution systems management
- Access control systems management
- MS Office Suite proficiency
- Remote access tools (RDP, AnyDesk)
- Python and JavaScript automation skills
Certification
EPA 609
Timeline
Operations Supervisor & Technology Manager
Tire Place of Jacksonville
01.2018 - Current
Web Developer
Independent Contract Work
01.2018 - Current
Desktop Support Technician
Freelance Desktop Support Technician
01.2014 - Current
Associate of Arts - Dual Enrollment Program
Florida State College at Jacksonville
High School Diploma -
San Jose Preparatory High School