Errol Maner
Tucson
Summary
Informatics, statistical data analyst, and Healthcare information technology professional comfortable supporting secure software and hardware across multiple operating systems. Experience handling, cleaning, manipulating, analyzing, and presenting large health care data sets. Knowledgeable in multiple Windows Operating systems, Linux, and multiple Electronic Health Record (EHR) systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Intelligence Analyst
Pima County Health Department
05.2021 - Current
- Helped start the new Informatics department within PCHD, developing procedures for automation of data transfer both internally and between PCHD and external partners, migrating existing Covid-19 related data from the internal network drives to Snowflake, a secure cloud hosted database.
- Collaborated with the Analytics and Data Governance department to develop the Electronic Lab Report Dashboard, converting the existing Covid-19 laboratory testing report from an Excel sheet to an automated, interactive PowerBI dashboard, including coordinating between Pima County IT and ADHS to automate delivery of Covid-19 related data from AZDHS to PCHD.
- Prepare ad-hoc and recurring reports for leadership and various program managers from our EHR application. Includes cleaning and preparing data with tools such as Power Query and organizing data into pivot tables and visualizations to make data more interpretable, accessible, and actionable by leadership. I currently maintain a series of productivity dashboards for the Clinical Services division and regularly pull data for reporting by the STI/HIV Prevention, Vaccine Equity, and Title X teams, among others.
- Built ArcGIS maps for spatial analysis, including COVID cases and Social Determinants of Health indexes by census tract in Pima County.
- Provided analytical and technical support for the development of BI solutions, including planning, design, and implementation. Authored a Data Requirements Gathering worksheet and engaged with other departments for requirements gathering to determine the best solutions for their current projects.
IT Administrator
Palo Verde Behavioral Health
04.2018 - 05.2021
- Implemented 2nd Health Information Exchange (HIE) integration and go live with Contexture, coordinating with Corporate IT and 3rd party vendors for HL7 interface build and testing. Continuously worked with Contexture to make sure the facility met all AHCCCS milestone requirements.
- Sole on-site IT contact, manage Help Desk operations and provide end user support for 150+ users, both local and remote, including being on call 24/7 from May 2018 to May 2021.
- Firsthand experience with full scale disaster recovery including pulling, reimaging, and redeploying 120+ computers in under 3 weeks. Working with Corporate IT, I was the on-site lead for recovery operations and worked closely with senior leadership to bring up key departments and help facility maintain continuity of patient care.
- Worked in tandem with the Outpatient department to transition in-person services to the Zoom platform, providing no interruption in Outpatients ability to provide clinical services during the COVID pandemic.
- Network infrastructure installation for a department expansion, including installing new Cisco Catalyst 2960 switches and adding/moving data drops during site remodel. Coordinated with senior leadership to ensure IT aspects of the project were completed on time and within budget.
EHR/IT Specialist
Hope Inc.
11.2015 - 04.2018
- Experience with relational databases and finding/manipulating data using Microsoft SQL Server Management Studio 2012.
- Mapped a historical EHR SQL database (Postgre SQL) that was vendor provided with no schema so that archived patient information and chart documentation could be meaningfully extracted.
- Worked with the EHR vendor on connecting to Contexture, the local HIE. Coordinating communications and HL7 interface testing between the EHR and HIE vendors.
- Maintained a call volume analysis dashboard for the crisis line team to assist with optimizing staffing needs.
- Built a rendered services dashboard for leadership to track billable services rendered across all clinics for reporting to the Regional Behavioral Health Authority.
- Maintained at one time 100+ Active Directory and Exchange user accounts utilizing Active Directory Users & Computers (ADUC), Group Policy Objects (GPO), PowerShell, and Exchange Management Console.
- Provided extensive support for Microsoft Office 2010, and 2016 including working knowledge of Microsoft’s Visual Basic for Applications and writing VBA scripts to manipulate data in Microsoft Excel.
- Managed help desk operations and supported end users and workstations across three office locations through a combination of Bomgar remote support and local on-site support.
Support Specialist
Clinisys
04.2013 - 11.2015
- Provide end user support for technical, hardware, and software issues while consistently maintaining SLA’s and internal quality regulations for an international client base through a combination of telnet, ssh, and Remote Desktop Protocol.
- Extensive experience finding and manipulating data in a hierarchical database. Experience navigating relational databases (SQL Server) and writing SQL queries to extract and interpret data.
- Crisis and Systems experience handling critical systems issues including scheduled and unscheduled reboots, hung system processes, monitoring and rerunning backup, and crash recovery on both Unix and Windows servers.
- Strictly adhered to HIPAA and ISO standards to safeguard privacy of sensitive patient data for both U.S, and international clients.
- Cross trained in multiple products in addition to my primary focus on the core lab software, including supporting the ICE product for U.K. clients.
- Use of Salesforce Empower for case creation, tracking, and management. Assisted in eliminating or updating outdated reference material by providing user review for several internal knowledge base solutions.
Laboratory Assistant
Mt. Graham Regional Medical Center
11.2009 - 04.2013
- Member of the team that implemented a facility wide EHR conversion from CPSI to Meditech.
- Responsible for setting up and extensively testing department specific maintenance and dictionary builds, including test definition dictionary, quality assurance ranges, label design, user security and access, and user interface requirements.
- Maintained open communications with other hospital departments including IT, ED, Nursing, and Pharmacy to ensure all cross department dependent maintenance was functional.
- Full Time: 40 hrs/week
Education
Bachelor of Applied Science - Informatics
University of Arizona
Tucson, AZ05-2019
Associate of Applied Science - Computer Information Specialist
Eastern Arizona College
Thatcher, AZ01-2012
Skills
- SQL programming
- Data dashboard design
- Database management
- Advanced Excel
- Geographic trend tracking
- Data analysis
- ETL development
- Custom reporting
Certification
Epic certified in EpicCare Ambulatory – 06/2025, certificate # 1216887129
Timeline
Business Intelligence Analyst
Pima County Health Department
05.2021 - Current
IT Administrator
Palo Verde Behavioral Health
04.2018 - 05.2021
EHR/IT Specialist
Hope Inc.
11.2015 - 04.2018
Support Specialist
Clinisys
04.2013 - 11.2015
Laboratory Assistant
Mt. Graham Regional Medical Center
11.2009 - 04.2013
Bachelor of Applied Science - Informatics
University of Arizona
Associate of Applied Science - Computer Information Specialist
Eastern Arizona College