Summary
Overview
Work History
Education
Skills
Member of 2 soccer teams
Timeline
Generic

Errol Meikle

Altamonte Springs,FL

Summary

Experienced Customer Service Representative with 12 years of experience working in busy, fast-paced call centers. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

11
11
years of professional experience

Work History

Collections Agent

Makotek
02.2022 - Current
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and applied to customer balances.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Met daily quotas of 200 calls

Customer Service

Alorica
04.2016 - 04.2020
  • Developed and maintained courteous and effective working relationships.
  • Taking inbound calls from Centurylink customers with billing questions and resolving their disputes.
  • Reporting fraud on customer accounts.
  • Upselling of cable and internet packages.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Optimum HealthCare
04.2015 - 04.2016
  • Maintained customer service policies and procedures to meet and exceed industry service standards.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Taking inbound calls from members and/or providers with questions related to health benefits, eligibility and status.
  • Handling requests for member materials, primary-care physician changes, prescription coverages, benefits and claims inquiries.
  • Providing information to members pertaining to annual notice of changes, pharmacy and network coverage and drug formularies.
  • Managed approximately 100 calls daily.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Identified issues, analyzed information and provided solutions to problems.

Sales Representative

HealthFair
12.2012 - 04.2015
  • Taking inbound calls interfacing with diverse customer base desiring to purchase preventative healthcare screening packages (including echocardiograms, electrocardiograms, lipid panels, Afib testing), also completed the upselling of such packages.
  • Appointment scheduling.
  • Providing ideal solutions for customer issues.
  • Assist in training of new hires.
  • Achieve customer satisfaction scores of 91%-98%.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor of Science - Business Management

University of The West Indies
Jamaica

Skills

    • Presentation Skills
    • Pleasant Telephone Demeanor Ability to remain professional with irate customers
      • Conflict Resolution
      • Sales experience

Member of 2 soccer teams

Have represented 2 teams (one indoor team and one outdoor team) for the past 10 years in Orlando.

Timeline

Collections Agent

Makotek
02.2022 - Current

Customer Service

Alorica
04.2016 - 04.2020

Customer Service Representative

Optimum HealthCare
04.2015 - 04.2016

Sales Representative

HealthFair
12.2012 - 04.2015

Bachelor of Science - Business Management

University of The West Indies

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Errol Meikle