Errol Meikle
Altamonte Springs,FL
Summary
Experienced Customer Service Representative with 12 years of experience working in busy, fast-paced call centers. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
11
11
years of professional experience
Work History
Collections Agent
Makotek
Longwood, FL
02.2022 - Current
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Met daily quotas of 200 calls
Customer Service
Alorica
Lake Mary, FL
04.2016 - 04.2020
- Developed and maintained courteous and effective working relationships.
- Taking inbound calls from Centurylink customers with billing questions and resolving their disputes.
- Reporting fraud on customer accounts.
- Upselling of cable and internet packages.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Optimum HealthCare
Orlando, FL
04.2015 - 04.2016
- Maintained customer service policies and procedures to meet and exceed industry service standards.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Taking inbound calls from members and/or providers with questions related to health benefits, eligibility and status.
- Handling requests for member materials, primary-care physician changes, prescription coverages, benefits and claims inquiries.
- Providing information to members pertaining to annual notice of changes, pharmacy and network coverage and drug formularies.
- Managed approximately 100 calls daily.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Identified issues, analyzed information and provided solutions to problems.
Sales Representative
HealthFair
Winter Park, FL
12.2012 - 04.2015
- Taking inbound calls interfacing with diverse customer base desiring to purchase preventative healthcare screening packages (including echocardiograms, electrocardiograms, lipid panels, Afib testing), also completed the upselling of such packages.
- Appointment scheduling.
- Providing ideal solutions for customer issues.
- Assist in training of new hires.
- Achieve customer satisfaction scores of 91%-98%.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Business Management
University of The West Indies
JamaicaSkills
- Presentation Skills
- Pleasant Telephone Demeanor Ability to remain professional with irate customers
- Conflict Resolution
- Sales experience
Member of 2 soccer teams
Have represented 2 teams (one indoor team and one outdoor team) for the past 10 years in Orlando.
Timeline
Collections Agent
Makotek
02.2022 - Current
Customer Service
Alorica
04.2016 - 04.2020
Customer Service Representative
Optimum HealthCare
04.2015 - 04.2016
Sales Representative
HealthFair
12.2012 - 04.2015
Bachelor of Science - Business Management
University of The West Indies