Errol Nesbit
Brooklyn
Summary
Dynamic Account Manager with a proven track record at Konica Minolta, excelling in client relations and customer satisfaction. Expert in strategic account planning and contract negotiations, driving revenue growth through tailored solutions. Adept at fostering teamwork and collaboration, resulting in successful project execution and enhanced client retention.
Overview
31
31
years of professional experience
Work History
Account Manager
TGI OFFICE AUTOMATIONS / T&G INDUSTRY
09.2008 - 08.2025
- Cultivated strong client relationships through regular communication and tailored solutions.
- Developed strategic account plans to align services with client objectives.
- Analyzed market trends to identify opportunities for account growth and retention.
- Led cross-functional teams in executing projects that enhanced service delivery.
- Negotiated contracts and agreements to ensure favorable terms for clients and company alike.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiations, Distributions, Purchase Orders, Pricing, Bid Preparation, Trouble shooting and Staff training for the City of New York and the Department of Education Copier Contacts.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Major Account Manager
Konica Minolta Business Solutions
02.1995 - 09.2008
- Developed strategic account plans to enhance client relationships and drive revenue growth.
- Led cross-functional teams to deliver tailored solutions for major accounts.
- Analyzed market trends to identify opportunities for business expansion and customer engagement.
- Coordinated with internal stakeholders to ensure seamless execution of client projects.
- Facilitated contract negotiations, ensuring alignment with client objectives and company goals.
- Managed contract renewals, ensuring timely execution and minimizing any disruption to client operations or service delivery.
- Conducted regular account reviews to identify areas for improvement and proactively address potential issues, maintaining high levels of customer satisfaction.
- Developed strong relationships with key industry influencers, leveraging these connections to create new business opportunities for the company.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Closed complex sales with transaction value of $4.5 Million in Sales.
- Managed complex negotiations with clients, securing favorable contract terms and conditions for the company.
- Collaborated with internal teams to ensure seamless implementation of client projects, leading to successful outcomes.
Education
Bachelor of Science - Business Management
Gardner-Webb University
Boiling Springs, NC08-1980
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 Staff members.
- 10 year Presidents Club Winner.
Timeline
Account Manager
TGI OFFICE AUTOMATIONS / T&G INDUSTRY
09.2008 - 08.2025
Major Account Manager
Konica Minolta Business Solutions
02.1995 - 09.2008
Bachelor of Science - Business Management
Gardner-Webb University