Errol Ramsey
Tonawanda,NY
Summary
Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds, and conducting screenings.
Overview
24
24
years of professional experience
Work History
Move Unit Sales Rep
GEICO
01.2025 - Current
- Handle both Auto and MOAT Service as well as homeowners' Sales for customers who are purchasing a new home or moving to a new town or state.
- Recommend types and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cultivate relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provide comprehensive product knowledge and guidance to assist clients in selecting the right products.
- Recommend ancillary sales products
MOAT Sales Agent
GEICO
02.2016 - 01.2025
- Consistently managed a high volume of incoming calls while maintaining exceptional customer service standards.
- ·Regularly met and exceeded monthly performance goals, demonstrating a commitment to achieving organizational objectives.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Ranked in the top 25% for productivity during Q3 and Q4 of 2024.
- Consistently achieved placement on the Ancillary Top Sales list in one or more categories each month, showcasing strong sales skills and dedication to excellence.
Child Protective Investigator
Erie County, NY
08.2011 - 02.2016
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Worked with closely with CPS Attorneys and Family court when removing abused children from home.
Correctional Officer
Federal Bureau Of Prisons
12.2010 - 08.2011
- Tracked 60+ inmates through headcounts, visitor logs, and scheduled activities.
- Observed the behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Received and inspected mail, property from visitors on behalf of designated inmates.
- Documented inmate behavior and activities in logbooks.
- Prepared reports to document incidents and violations.
- Monitored low security camps and Medium Prison with high-profile inmates
Security Manger
Kaleida Health, Buffalo NY
06.2008 - 11.2010
- Conducted drills to keep security staff on alert and proficient with established plans.
- Controlled departmental costs for staffing hours and equipment to keep business operating within budget and increase budget efficiency.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Established and maintained close working relationships with local fire department and law enforcement officers.
Security Supervisor
Kaleida Health-Millard Fillmore Suburban
06.2007 - 06.2008
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Security Officer
Tishman Speyer
06.2002 - 08.2003
- Screened individuals and prevented passage of prohibited articles into restricted areas during major events including MTV Music Awards, CBS Morning show, Carson Daly's and Rockefeller Tree Lighting.
- Greeted High Profile guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
BS - Sociology
University At Buffalo
Amherst, NY01-2005
AAS - Social Science
Erie Community College
Leadership Course Certificate -
Canisius College
BuffaloSkills
- Federal Law Enforcement Training Center Fire Arms Training
- Pepper Spray Training
- Emergency Management Training
- Understanding of National Institute of Occupational Safety and Health (NIOSH) Standards
- Trained to used Personal Protective Equipment (PPE)
- Previous Certification in CPR and AED training
- GSOC Training Course
Accomplishments
- Highest score on Insurance Agent exam in my March 2016 incoming class., 03/01/16
- High number of sales in one month for transition sales in 2016., 01/01/16
- Silver Tier Sale Agent, 01/01/21
- Bronze Tier Sale Agent, 01/01/22
- Top 65 agent of MOAT all-time
Activities
Volunteered for Habitat for Humanity, 01/01/23
Timeline
Move Unit Sales Rep
GEICO
01.2025 - Current
MOAT Sales Agent
GEICO
02.2016 - 01.2025
Child Protective Investigator
Erie County, NY
08.2011 - 02.2016
Correctional Officer
Federal Bureau Of Prisons
12.2010 - 08.2011
Security Manger
Kaleida Health, Buffalo NY
06.2008 - 11.2010
Security Supervisor
Kaleida Health-Millard Fillmore Suburban
06.2007 - 06.2008
Security Officer
Tishman Speyer
06.2002 - 08.2003
AAS - Social Science
Erie Community College
Leadership Course Certificate -
Canisius College
BS - Sociology
University At Buffalo