Summary
Overview
Work History
Education
Skills
Timeline
Generic

Errol Smith

Stow

Summary

Dynamic operations manager with a proven track record at Sears Hometown & Outlet Stores Inc., excelling in customer service and team leadership. Enhanced inventory management processes, resulting in improved efficiency and customer satisfaction. Skilled in problem-solving and decision-making, fostering a high-performance environment that drives sales and operational success.

Overview

32
32
years of professional experience

Work History

Smith Holmestead Appliances

Owner
11.2024 - Current
  • Diagnosed appliance issues using specialized tools and equipment.
  • Conducted repairs on various household appliances, ensuring optimal functionality.
  • Maintained inventory of parts and supplies for efficient repair processes.
  • Provided exceptional customer service by explaining repair procedures and costs.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.

Service Technician

Transformco
02.2016 - 11.2024
  • Diagnosed and repaired customer equipment issues efficiently.
  • Conducted routine maintenance on various machinery and tools.
  • Assisted customers by providing technical support and troubleshooting advice.
  • Collaborated with team members to ensure timely service delivery.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.

Store Manager

Sears Hometown & Outlet Stores Inc.
02.2010 - 01.2016
  • Led daily operations, ensuring optimal staff performance and adherence to company standards.
  • Developed and implemented effective merchandising strategies to enhance product visibility.
  • Trained and mentored team members, fostering a collaborative and high-performance environment.
  • Analyzed sales data to drive inventory management decisions and minimize stock discrepancies.
  • Coordinated staff schedules to maintain adequate coverage during peak operational hours.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Paris Farmers Union
01.2009 - 02.2010
  • Established strong relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.

Owner/Operator

Tony Lenas Restaurant
06.1993 - 01.2010
  • Oversaw daily operations to ensure seamless workflow and service delivery.
  • Managed inventory systems, optimizing stock levels for efficiency and cost-effectiveness.
  • Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
  • Established quality control procedures, ensuring compliance with industry standards and regulations.
  • Managed day-to-day business operations.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Supervised kitchen staff to ensure high-quality food preparation and presentation.

Education

High School Diploma -

Fryeburg Academy
Fryeburg, ME
06-1993

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Operations management
  • Sales techniques
  • Product management
  • Inventory management
  • Multitasking and organization
  • Problem-solving
  • Store operations
  • Customer service management

Timeline

Smith Holmestead Appliances

Owner
11.2024 - Current

Service Technician

Transformco
02.2016 - 11.2024

Store Manager

Sears Hometown & Outlet Stores Inc.
02.2010 - 01.2016

Store Manager

Paris Farmers Union
01.2009 - 02.2010

Owner/Operator

Tony Lenas Restaurant
06.1993 - 01.2010

High School Diploma -

Fryeburg Academy

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