Errol Tyler
Las Vegas,Nevada
Summary
Passionate food and beverage professional with proven leadership skills. Devoted to training both managers and employees in guest service. Seeking an opportunity for professional growth and the company of other passionate food and beverage professionals.
Overview
8
8
years of professional experience
Work History
Executive Director of Food and Beverage
Cosmopolitan Of Las Vegas
02.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Motivated staff to perform at peak efficiency and quality.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Executive Director of Food and Beverage
Bellagio
01.2022 - 02.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
DIRECTOR OF RESTAURANTS
Mandalay Bay
03.2018 - 01.2022
- Oversee operations of all owned and managed restaurants
- Increase awareness and develop relationships with external departments to drive guest engagement and profitability
- Monitor and maintain corporate labor standards
- MAP and HIP sponsor.
- Recruited, hired, and trained talented staff to fill vacancies.
GENERAL MANAGER, STRIPSTEAK
Mandalay Bay
01.2017 - 03.2018
- Direct daily operations of Michael Mina's signature steakhouse with annual revenues of $13M
- Improve labor productivity to align with corporate standards
- Increase guest satisfaction using net promoter scores and social channels to address service challenges
- Mentor and develop direct reports.
Sr. F&B OPERATIONS MANAGER
Cosmopolitan Of Las Vegas
06.2015 - 01.2017
- Liaison with partner restaurants
- Work closely with Director of Restaurants to implement service standards and assist with guest opportunities
- Oversee Talon Club daily operations, beverage manager training and product procurement
- Member of safety committee which oversees weekly walks and ensures compliance throughout the hotel
- Review monthly Forbes reports and implement action plans to address opportunities.
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
- Multi-unit management
- Certified Beer Server
- Certified Sommelier
- SERVSAFE
Timeline
Executive Director of Food and Beverage
Cosmopolitan Of Las Vegas
02.2022 - Current
Executive Director of Food and Beverage
Bellagio
01.2022 - 02.2023
DIRECTOR OF RESTAURANTS
Mandalay Bay
03.2018 - 01.2022
GENERAL MANAGER, STRIPSTEAK
Mandalay Bay
01.2017 - 03.2018
Sr. F&B OPERATIONS MANAGER
Cosmopolitan Of Las Vegas
06.2015 - 01.2017
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