Summary
Overview
Work History
Education
Skills
VIDEOGRAPHER
Timeline
Generic

Erroll Marshall

Sandy Springs,GA

Summary

Seasoned facilities team member with expertise in cleaning, stocking and maintaining [Type] and [Type] facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.

Overview

24
24
years of professional experience

Work History

EVS Technician

Northside Hospital Atlanta
12.2023 - Current
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.

Office Services Representative

Rubin Lublin
06.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported onboarding process for new hires, ensuring a smooth transition into the workplace environment.
  • Streamlined office operations by implementing efficient filing and documentation systems.
  • Contributed to a positive work atmosphere by offering assistance whenever possible, fostering teamwork among colleagues.
  • Provided administrative support to office staff and management.
    • Processed incoming and outgoing mail, including sorting, scanning, and distributing.
    • Ordered supplies for the office and maintained inventory levels.
    • Answered phones in a professional manner and directed calls appropriately.
    • Greeted visitors to the office warmly and provided assistance as needed.
    • Monitored stock of office supplies, placed orders when necessary.
    • Ensured all documents were properly filed away in an organized fashion.
    • Maintained contact lists of vendors, customers, suppliers.
    • Received deliveries from couriers and postal services on a daily basis.
    • Updated records in the company's database regularly.
    • Assisted with special projects assigned by management team.
    • Resolved customer complaints or issues in a timely manner.
    • Provided general administrative support to other departments as needed.
    • Handled mail duties, picking up, sorting and distributing to departments and personnel.
    • Answered multi-line phone system and engaged with clients.
    • Updated and maintained information on sharing websites, such as [Type].
    • Answered telephones, directed calls and took messages.
    • Maintained and updated filing, inventory and database systems, manually or using
    computer.
    • Operated photocopiers and scanners, facsimile machines and personal computers.
    • Delivered messages and ran errands.
    • Copied, sorted and filed records of office activities and business transactions.
    • Communicated with customers, employees and vendors to answer questions and
    address complaints.
    • Completed and mailed contracts, invoices or checks.
    • Trained staff members to perform work activities and use computer applications.
    • Troubleshot office equipment, computer hardware and software issues.

Dispatcher/ Field Check Auditor

UTILIQUEST
09.2021 - 09.2023
  • Verified that the technician properly marked the underground utilities by using Google Maps and utility plats
  • Understood work descriptions and correctly verified the location of the marked utilities
  • Put tickets under Quality Control if the technician failed to mark all utilities, cleared a ticket that had utilities in conflict, had incomplete documentation, and incorrect scope of ticket
  • Reached quota of verifying 200 utility tickets daily
  • Utilized Microsoft Excel to enter data of tickets that were put under Quality Control
  • Used Gmail to send Quality Control tickets to the technician's supervisor.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Spec MS OPS

Ricoh USA/ FISERV
03.2020 - 10.2020
  • Operated high volume duplicating machines
  • Assisted incoming/outgoing log packages
  • Ted Conference room / Audio Visual set up
  • Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or using the company shipping methods
  • Worked as technical leader alongside customers and infrastructure team and contributed to business development
  • Performed first-level incident response and service resolution for FISERV clients.

Mail Processor

Ebix
08.2016 - 02.2019
  • Archived duplicated copies of client policies
  • Shipped off boxes using IRON MOUNTAIN
  • Scanned and expedites emergency policies via electronic fax
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Loaded letters onto processing equipment, removed non-processable letters.

Store Associate

TJ Max
01.2017 - 01.2018
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Employed strategic tactics such as cross-selling and upselling to drive sales.

Customer Service Representative

Global Connections
01.2015 - 08.2016
  • Provided primary customer support to internal and external customers
  • Called customers for collections payments
  • Received payments
  • Created new accounts for customers
  • Assisted customers for upgrades to service lines
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Office Clerk Assistant

Canon Business Process Services
01.2009 - 10.2014
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Delivered clerical support by handling a range of routine and special requirements
  • Pulled documentation and organized files for review
  • Met challenging quotas for productivity and accuracy of work
  • Shipped out and received UPS/FED X /DHL packages.

Insurance Agent

Marsh
03.2000 - 08.2003
  • Assisted Brokers and client Reps within FINPRO Department
  • Approached potential clients by using direct marketing mailings and phone contacts
  • Determined client needs and financial situations by scheduling fact-finding appointments
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Education

HVAC (Universal EPA Certificate) -

Atlanta Technical College
01.2011

Clark Atlanta University -

01.1991

Graduated -

Hospital Corps School
01.1991

Skills

  • Patient room cleaning
  • Reliability and punctuality
  • Sanitation Procedures
  • Healthcare facility standards

VIDEOGRAPHER

PROFESSIONAL CAMERA OPERATOR 

Timeline

EVS Technician

Northside Hospital Atlanta
12.2023 - Current

Office Services Representative

Rubin Lublin
06.2023 - 09.2023

Dispatcher/ Field Check Auditor

UTILIQUEST
09.2021 - 09.2023

Spec MS OPS

Ricoh USA/ FISERV
03.2020 - 10.2020

Store Associate

TJ Max
01.2017 - 01.2018

Mail Processor

Ebix
08.2016 - 02.2019

Customer Service Representative

Global Connections
01.2015 - 08.2016

Office Clerk Assistant

Canon Business Process Services
01.2009 - 10.2014

Insurance Agent

Marsh
03.2000 - 08.2003

HVAC (Universal EPA Certificate) -

Atlanta Technical College

Clark Atlanta University -

Graduated -

Hospital Corps School

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Erroll Marshall