Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Erryana Madry

Indianapolis,IN

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Popeyes. Skilled in strategic planning and operations management, adept at fostering customer relationships and developing high-performing teams. Excels in complex problem-solving and effective communication, significantly improving operational efficiency and employee engagement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.

Overview

8
8
years of professional experience

Work History

Manager

Popeyes
02.2019 - 05.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Manager

Chipotle
03.2021 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Sales Associate

FinishLine Warehouse
06.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Assistant Warehouse Manager

Target
08.2018 - 07.2020
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
  • Onboarded, trained and supervised [Number]-person warehouse staff with strong record of meeting schedule and performance goals.

Manager

Kroger
04.2017 - 03.2019
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Manager

Walmart
02.2016 - 04.2017
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

High School Diploma -

Lawrence Central High School
Indianapolis, IN
06.2017

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
  • Exceeded monthly store sales goals [Number] months in a row.
  • Recruited [Number] successful new managers within one year.
  • Increased sales by [Number]% by coaching department managers on new merchandising standards.

Timeline

Sales Associate

FinishLine Warehouse
06.2022 - 03.2023

Manager

Chipotle
03.2021 - 09.2023

Manager

Popeyes
02.2019 - 05.2024

Assistant Warehouse Manager

Target
08.2018 - 07.2020

Manager

Kroger
04.2017 - 03.2019

Manager

Walmart
02.2016 - 04.2017

High School Diploma -

Lawrence Central High School
Erryana Madry