Summary
Overview
Work History
Education
Skills
Timeline
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Erryn Blanchard

Seminole,OK

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Owner

KB Paper Co.
01.2016 - 11.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Customer Service Representative

Chancellor LLC
05.2012 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Cypress Hight School
Cypress, CA
06.2006

Skills

  • Verbal and Written Communication
  • Business Marketing
  • Small Business Operations
  • Supply Chain Management
  • Decision Making
  • Leadership Abilities
  • Budgeting and Forecasting
  • Organizational Skills
  • Time Management
  • Problem Solving
  • Team Building
  • Customer Service

Timeline

Owner

KB Paper Co.
01.2016 - 11.2023

Customer Service Representative

Chancellor LLC
05.2012 - 01.2017

High School Diploma -

Cypress Hight School

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Erryn Blanchard