Ershi Ghazi
Corona
Summary
My experience is a storyline of my professional endeavors with some of the biggest names in tech, luxury, auto, and insurance. I am fortunate to be chosen for a plethora of distinguished opportunities. I have a broad mix of experience that translates well into new sales and customer service roles. I'm interested in contributing towards an organizations vision that aligns with my core values and provide value in return. I love collaborating with cross functional teams and cultivating win-win scenarios.
I'm passionate about personal and professional development and leverage my skills and experience to provide white glove customer experiences. I am an Innovative and strategic thinker with astute business acumen paired with the ability to leverage new and existing technologies to develop partnerships. partnerships.
Overview
12
12
years of professional experience
Work History
Business Development Representative
Copado
12.2022 - 08.2023
- Cold outreach via phone email and sales navigator
- Prospect enterprise accounts and reach out to C suite clients responsible for Salesforce and qa testing
- Identify account readiness using 6sense and other software solutions to strategically position Copado as Salesforce's go-to devops solution
- Provide initial education around cicd, automated testing, compliance, security, and governance for Salesforce development
- Work with marketing and account executives to execute campaigns and events generating marketing qualified leads
- Set monthly meetings with new logos and greenfield accounts
Sales Development Specialist
Demandbase
10.2021 - 07.2022
- Met daily outreach with 60 daily cold calls/ high volume emails and social messaging to decision makers demonstrating a propensity to learn
- Researched ICP and net new logos while carefully crafting outreach to buying committees
- Analyzed competitor business models and provided introductory demos to prospects
- Developed relationships with C-Suite executives by simplifying complex business ideas that resonate with prospect pain points
- Leveraged Demandbase platform to uncover top and mid-funnel in-market accounts (researched keyword intent, buying committees, and competitors)
- Collaborated with Account Executive, Sales Engineering, Product Marketing, SOPS, MOPS, and Marketing to develop strategies and prioritize accounts
- Converted various lead sources into sales appointments for new business opportunities
- Led discovery meetings for new business customers to overcome objections and drive front end sales cycle before warm hand off to account executive
- Provided coaching, best practices, and mentoring to new SDRs
Insurance Advisor
Automobile Club of Southern California
02.2019 - 10.2021
- Prequalify live and internet generated leads resulting in high close ratio month to month
- Ability to Influence decision makers by demonstrating benefits of ACSC product ecosystem
- Used consultative, value based, and educational strategies creating legendary experiences for members
- Organized and scheduled in person business meetings on a weekly cadence resulting in maximum opportunities
- Led and facilitated horizontal partnerships with other cross functional teams and departments resulting in highly synergistic and efficient internal sales processes
- Participated in brand awareness and lead generation campaigns to drive traffic in-house
- Leveraged strong pipeline management and follow up skills to close high level clientele daily
- Highly focused on quality business retention and top level customer satisfaction and loyalty
- Solutions oriented and skilled in overcoming fear based objections while building trust in the AAA brand
- Effective negotiation skills and resourcefulness which results in win-win scenarios
- Sharp, creative, and forward thinking Team player
Advisor
Tesla
09.2018 - 01.2019
- Met and exceeded monthly sales goals to accelerate Tesla's client retention and long term Customer Loyalty
- Provided top level customer experience and advised clients with the use of empirically supported data, product knowledge and industry knowledge
- Demonstrated strong prospecting and consultative selling ability to schedule and co-pilot marketing test drives
- Possess astute business acumen to target influencers and target audience resulting in high net sales
- Managed Salesforce pipeline through use of follow-up procedures including inbound out-bound, and email correspondence
- Collaborated with management to generate store traffic and sales by utilizing inventory vehicles staged for immediate delivery/drive-off promotions
- Demonstrated strong verbal, written, communication and presentation skills to educate client base on products and company policies
- Provided unique marketing and campaign ideas to cultivate brand awareness, lead, and sales generation
- Assisted with quarterly end deliveries both on-site and through Tesla Direct to client homes
- Promoted strategic partnerships within internal departments to promote cohesive end to end business solutions
- Managed business relationships with early adopters of Tesla products and services which led to repurchases of new vehicles and products
- Executed hand-offs to Tesla Energy Team to cross sell products and Energy Services
- Leveraged industry experience to provide valuable insight and coaching to clients resulting in new sales and building customer trust
- Assisted clients with trade-in estimates and financial solutions for current vehicles and new vehicle purchases
- Contributed towards exceeding monthly and quarterly store sales quotas which resulted in Costa Mesa Showroom leading the region as the top store for business revenue in Q4 2018
Insurance Agent
AAA
01.2017 - 05.2018
- Achieved monthly goals to obtain high net capital in exchange for risk assessment solutions within Southern California Territory
- Qualified and attended company summit for top 10% performers in the company within the first year
- Mitigated existing risk by utilizing solutions, products, and services offered by AAA
- Educated prospective buyers about products services and risk management to make informed decisions
- Demonstrated leadership qualities through a proven track record of success by meeting monthly sales goals, business retention, and the highest level of customer satisfaction based on KPI's of AAA
- Worked with upper management to develop long term solutions for increasing revenue, plans for retaining long term business, and selling multiple lines of insurance products and services
- Researched and analyzed competitor business models and strategies to overcome any traditional objections and increase over-all conversion rate
- Strong and proven ability to multi-task in high volume sales environment including emailing prospective clients, following up with warm leads via phone calls, and packaging policies
- Performed frontline underwriting tasks to qualify business leads
Vendor Coordinator
iDeaUSA Products Inc
01.2014 - 12.2016
- Prepared RFP (request for Proposals) for clients
- Tracked outgoing merchandise and inventory
- Assisted with negotiating contracts for new and existing vendors
- Assisted with cost reduction
- Reviewed proposals for future clients
- Resolved issues with customer shipments and followed up for quality assurance
- Created New Business Purchase Orders
- Worked with other departments including marketing for promotional events and specials
- Participated in brand awareness, lead generation campaigns, and sponsored events
- Provided high quality top level client services
Owner Advisor
Tesla Motors
10.2011 - 01.2014
- Met monthly Sales Goals and generated over $23 Million Dollars' worth of vehicle sales over 28 month period
- Helped drive business and maximize sales through customer service, product knowledge, a strong follow-up system, merchandise presentation and promotion
- Implemented all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals and reach target audience
- Created strategic horizontal business partnerships for co-branding efforts and services
- Supported management to consistently perform to company standards
- Utilized SalesForce to manage prospects and pipeline of existing business
- Executed test drives and vehicle technology demonstrations using proprietary OS, infotainment systems, and vehicle capabilities within a showroom environment
- Contributed to company marketing brand awareness field campaigns
- Participated in the first vehicle launch test drive event and assisted in developing a cadence for Tesla's overall mission
- Assisted in the planning, implementation, and follow up of store operational tasks and projects
Education
Bachelor's degree - Sociology
Chapman University
03.2015
Skills
- Customer Relationship Management (CRM)
- Direct Sales
- Customer Loyalty
- Customer Service
Websites
Timeline
Business Development Representative
Copado
12.2022 - 08.2023
Sales Development Specialist
Demandbase
10.2021 - 07.2022
Insurance Advisor
Automobile Club of Southern California
02.2019 - 10.2021
Advisor
Tesla
09.2018 - 01.2019
Insurance Agent
AAA
01.2017 - 05.2018
Vendor Coordinator
iDeaUSA Products Inc
01.2014 - 12.2016
Owner Advisor
Tesla Motors
10.2011 - 01.2014
Bachelor's degree - Sociology
Chapman University
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