Ershonda Hines
Syracuse,NY
Summary
Committed Geriatrc Caregiver bringing success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certifed Home Health Aide
Pace Cny
North Syracuse, NY
11.2022 - Current
- Provided personal care services, such as bathing, dressing, and grooming patients in their homes.
- Measured food intake amounts at each mealtime to ensure proper nutrition
- Transported patients to medical appointments or other destinations as needed.
- Provided assistance with toileting needs such as bedpan use and incontinence care when required.
- Collected specimens for laboratory testing by obtaining urine samples and stool specimens from patients.
- Reported any unusual occurrences or changes in behavior immediately to supervisor.
- Performed light housekeeping duties, including laundry, changing bed linens, cleaning bathrooms, and vacuuming.
- Observed changes in skin color, temperature or condition of wounds to report any changes to supervisor or physician.
- Checked expiration dates on all medications used within the home health setting prior to administration.
- Administered medications as ordered by physicians per agency policy guidelines.
- Prepared meals according to prescribed diets for patients in the home setting.
- Reported any unusual incidents or changes in client behavior immediately to supervisor or nurse practitioner.
- Monitored vital signs such as pulse rate, temperature and blood pressure of patients when necessary.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Followed care plan and directions to administer medications.
- Recognized emergency situations and implemented appropriate procedures.
- Documented care provided and submitted notes to supervisor.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices or on other trips outside home.
Contact Center Representative
Compassionate Family Medicine
Syracuse, NY
02.2022 - 11.2022
- Sent over medication refill request
- Maintained accurate patient records in accordance with HIPAA regulations.
- Ordered laboratory tests, such as blood work, x-rays, and ultrasounds.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Updated customer accounts, addresses and contact information within call management database
Dental Receptionist
Eastwood Dental Office
Syracuse, NY
10.2016 - 02.2022
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Processed referrals to specialists when required by the dentist.
- Prepared correspondence letters for insurance companies related to claims processing.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Managed front desk operations including scheduling appointments, collecting payments.
- Managed billing processes for patients, including processing payments and issuing receipts and invoices.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Handled invoicing, billing, and collections for all assigned accounts.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Scheduling Representative
Aspen Dental Management Inc.
East Syracuse, NY
01.2012 - 09.2016
- Resolved customer inquiries in a timely manner.
- Managed incoming calls to schedule appointments and answer questions.
- Provided information regarding medical services, fees, and payment options.
- Communicated changes in policy or procedure updates to customers.
Education
High School Diploma -
Fowler High School
Syracuse, NY06-1999
Skills
- Patient Care
- Behavior redirection
- Care Plan Adherence
- Light Housekeeping
- Meal Preparation
- Patient Transport
- First aid and safety
- Medication Administration
- Knowledge of state regulations
- Client documentation
- Toileting assistance
- Vital signs monitoring
- Feeding Assistance
Certification
- Certifed Home Health AIde
- Certified Medication Tech
- First Aid Certified
References
References available upon request.
Timeline
Certifed Home Health Aide
Pace Cny
11.2022 - Current
Contact Center Representative
Compassionate Family Medicine
02.2022 - 11.2022
Dental Receptionist
Eastwood Dental Office
10.2016 - 02.2022
Scheduling Representative
Aspen Dental Management Inc.
01.2012 - 09.2016
High School Diploma -
Fowler High School
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