Erubiel Medina
Daly City,CA
Summary
Seasoned Security Account Manager experienced in client relationship management and risk management principles. Developed and implemented security protocols that enhanced site safety and compliance, resulting in improved incident management and reduced trespassing incidents through effective collaboration with law enforcement. Oversaw operations across multiple locations, ensuring efficient management of security teams while training personnel on operational procedures and emergency response strategies.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Site Security Manager
Allied Universal Security Services
12.2025 - Current
- Developed and implemented security protocols to enhance site safety and compliance.
- Conducted regular risk assessments to identify vulnerabilities and recommend improvements.
- Managed access control systems to restrict entry to secure areas, improving overall site security.
- Trained and mentored security personnel on operational procedures and emergency response strategies, enhancing team readiness and compliance.
- Collaborated with law enforcement agencies to ensure effective incident management and reporting.
- Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
- Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve site security measures.
- Oversaw a team of security officers and managed scheduling and performance evaluations.
Security Account Manager
General Motors / Inter-Con Security
07.2025 - 11.2025
- Led diverse team of security professionals to achieve adherence to company policies and enhance overall team performance.
- Mentored junior staff, promoting professional growth and improving team capabilities.
- Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
- Mentored junior staff members, fostering an environment of professional growth and development.
- Monitored and maintained CCTV and access control systems to ensure safety of personnel and protection of assets.
- Oversaw operations at seven locations in San Francisco and Sunnyvale, ensuring efficient management and coordination.
Security Account Manager
Cruise , Allied Universal Security Services
03.2024 - 07.2025
- Oversee a team of 80 security officers and 11 client sites throughout California.
- Managed scheduling and performance evaluations for 3,000 HPW, ensuring optimal resource allocation and service delivery.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Implemented new technologies, such as the SCR program, to enhance surveillance capabilities and reduce response times in emergencies.
- Monitor team performance metrics, identifying areas for improvement or additional training as needed.
- Boosted client satisfaction by proactively addressing concerns and delivering tailored security solutions.
- Evaluated security systems for vulnerabilities, recommending targeted upgrades or replacements to strengthen overall security posture.
- Conducted fire, evacuation, and training drills to prepare staff for emergency situations.
Security Assistant Account Manager
Cruise, Allied Universal Security Services
04.2022 - 02.2024
- Oversaw a team of 50 officers across 3 client sites.
- Maintained detailed records of daily activities and incidents, enabling accurate reporting and informed decision-making.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking action to ensure public safety.
- Reduced incidents of unauthorized access by regularly updating security protocols and communications.
- Ensured compliance with local private security regulations through meticulous record-keeping and regular audits, minimizing risk of violations.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Performed thorough background checks on potential hires to ensure safety. for new hires to maintain a secure work environment.
- Cultivated strong relationships with building tenants, fostering open communication about potential security concerns and enhancing community trust.
Security Shift Supervisor
Cruise, G4S Security Services
04.2020 - 03.2022
- Led a team of 30 officers, ensuring effective security operations and team cohesion.
- Acted as Interim Assistant Account Manager during staff transitions.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Mitigated potential threats proactively by staying informed on industry best practices and emerging security technologies.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Maintained detailed incident reports, offering insights for enhancing future security prevention strategies.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Acted as Interim Assistant Account Manager during transitions.
Security Professional
Cruise, Allied Universal Security Services
07.2019 - 04.2020
- Documented incident reports detailing occurrences to ensure accurate records for future reference.
- Verified identification of individuals entering and exiting facility to prevent unauthorized access.
- Welcomed guests courteously while prioritizing safety to enhance overall security presence.
- Monitored property and investigated areas of suspicion.
- Welcomed guests warmly at front desk to create a friendly atmosphere. professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Conducted regular monitoring of property to ensure safety and security; and investigated areas of suspicion.
Education
Fire Science
City College of San Francisco
San Francisco, CASkills
- Security protocols
- Access management
- CCTV monitoring
- Risk assessment
- Security audits
- Incident reporting
- Operations management
- Problem solving
- Team leadership
- Clear communication
- Conflict resolution
- Risk assessment
Accomplishments
2021 Shift Lead of the Year.
Certification
- BSIS Guard Card Certification
- CPR/AED Certification
- California Driver's License
Timeline
Site Security Manager
Allied Universal Security Services
12.2025 - Current
Security Account Manager
General Motors / Inter-Con Security
07.2025 - 11.2025
Security Account Manager
Cruise , Allied Universal Security Services
03.2024 - 07.2025
Security Assistant Account Manager
Cruise, Allied Universal Security Services
04.2022 - 02.2024
Security Shift Supervisor
Cruise, G4S Security Services
04.2020 - 03.2022
Security Professional
Cruise, Allied Universal Security Services
07.2019 - 04.2020
Fire Science
City College of San Francisco