Erubiel Villanueva Ontiveros
Albuquerque
Summary
Dynamic leader with proven expertise in inventory management and customer service excellence at Walmart. Leveraged problem-solving skills and team leadership to enhance store performance, significantly raising customer satisfaction. Excelled in strategic planning and team development, driving operational efficiency and achieving financial compliance.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Walmart
01.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Manzano High School
Albuquerque, NM05-2020
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Attention to detail
- Store operations
- Team management
- Work Planning and Prioritization
- Inventory counting
- Vendor management
- Inventory management
- Teamwork and collaboration
- Team leadership
- Decision-making
Accomplishments
- Achieved shrink reduction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Walmart
01.2019 - Current
High School Diploma -
Manzano High School
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