Erva Nur Gidrislioglu
Belleville,NJ
Overview
10
10
years of professional experience
Work History
Sales Manager
MG KITCHEN AND BATH LLC
02.2023 - 06.2023
- Posting marketing posts, and designing kitchen and bath for customers by using 2020
- Informing the customers about quality and difference of cabinets and contacting different manufacturers to get sample and work with them.
Customer Service Representative
Get covered Nj
10.2022 - 03.2023
- Respond to customer inquiries via email, phone, or chat - Resolve customer complaints in a timely and professional manner - Accurately record customer interactions in the CRM and escalate issues to management as necessary - Provide product and service information to customers - Manage a high volume of calls, emails, and chats - Offer appropriate options and solutions to customers - Collaborate with cross-functional teams to ensure customer expectations are met - Matching consumer with appropriate insurance and taking their information to find the best type of insurance for them
Customer Service Representative
TruGreen
03.2022 - 06.2022
- Respond to customer inquiries via email, phone, or chat - Resolve customer complaints in a timely and professional manner - Accurately record customer interactions in the CRM and escalate issues to management as necessary - Provide product and service information to customers - Manage a high volume of calls, emails, and chats - Offer appropriate options and solutions to customers - Collaborate with cross-functional teams to ensure customer expectations are met - Receive payments over the phone confirm schedules, set schedules for available dates
Stocker/Receiver
NetCost Market
01.2020 - 01.2021
- Assisted with inventory management, restocking shelves, and creating displays - Processed sales transactions using the point of sale (POS) system - Provided product knowledge to customers and offered suggestions to complement their purchase - Monitored store appearance and ensured it was clean and presentable - Resolved customer complaints and provided after-sales support - Maintained accurate records of daily sales
Cashier/Sales Associate
NetCost Market
08.2019 - 01.2020
- Assisted with inventory management, restocking shelves, and creating displays - Processed sales transactions using the point of sale (POS) system - Provided product knowledge to customers and offered suggestions to complement their purchase - Monitored store appearance and ensured it was clean and presentable - Resolved customer complaints and provided after-sales support - Maintained accurate records of daily sales - Opening and closing store - Counting registers at the end of the day - Front end manager
Order Management
Turkana food
05.2018 - 09.2018
- Manage order processing for multiple clients, ensuring accuracy and timeliness - Communicate regularly with customers to confirm and update order details and resolve any issues or concerns - Maintain inventory levels and coordinate with warehouse and logistics teams to ensure timely delivery of orders - Analyze sales data and make recommendations for improvement to senior management - Train and mentor new order management staff members - Training new employees with SAP system - Tracking orders for 5 salesman and their locations
Cashier
sultan food bazaar
08.2017 - 05.2018
- Assisted with inventory management, restocking shelves, and creating displays - Processed sales transactions using the point of sale (POS) system - Provided product knowledge to customers and offered suggestions to complement their purchase - Monitored store appearance and ensured it was clean and presentable - Resolved customer complaints and provided after-sales support - Maintained accurate records of daily sales
Cashier
butique
05.2015 - 12.2015
- Started as cashier later on I was the only one who was in the butique and do the jobs that needs to be done, such as taking care of the clothes putting the new ones fixing them taking care of the customers cleaning up the store etc.
Cashier
istanbul market
06.2013 - 11.2015
- Started as a cashier turn out to order management and (assistant of manager) of the store, my job was cleaning the shelves cashier side putting the products to shelves taking care of customers cleaning the store before closing
- It was my father's store but I was getting paid weekly
Education
High school or equivalent - education
bergen arts and science charter school
Skills
- Data Entry
- Order Management
- Order Entry
- Call Center
- Order Fulfillment
- Order Processing
- Customer Service
- Fast Food
- Team Member
- Food Service
- Food Prep
- Microsoft Word
- Front Desk
- Cash Handling
- SAP
- POS
- Process Improvement
- Customer service
- Documentation review
- Live chat
- Restaurant experience
- Hospitality
- Customer support
- 4G/LTE
- Typing
- Windows
- Conflict management
- Bilingual
- Help desk
- Inside sales
- Cold calling
- EDI
- Medical terminology
- Communication skills
- English
- Phone etiquette
- 2020 design
- HIPAA
- Sales Tracking
- CRM Software
- Bilingual in [Language]
- Verbal and Written Communication
- Positive and Upbeat
- POS [Software Name] Expert
Languages
Turkish
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Manager
MG KITCHEN AND BATH LLC
02.2023 - 06.2023
Customer Service Representative
Get covered Nj
10.2022 - 03.2023
Customer Service Representative
TruGreen
03.2022 - 06.2022
Stocker/Receiver
NetCost Market
01.2020 - 01.2021
Cashier/Sales Associate
NetCost Market
08.2019 - 01.2020
Order Management
Turkana food
05.2018 - 09.2018
Cashier
sultan food bazaar
08.2017 - 05.2018
Cashier
butique
05.2015 - 12.2015
Cashier
istanbul market
06.2013 - 11.2015
High school or equivalent - education
bergen arts and science charter school
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