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Ervin Caldwell
South Charleston,WV
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver/Assistant Lead Supervisor
NORA, Nationwide Organ Recovery Transport Alliance
06.2024 - Current
- NORA collaborates with Organ Procurement Organizations, Transplant Centers, Living Donor Networks, and Laboratories across the nation
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Obtained signatures from customers upon delivery of goods.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Maintained quality and cleanliness of work area and equipment.
- Trained employees on safety, environmental and regulatory guidelines and verified compliance.
- Managed variety of timelines and multiple projects.
- Earned trust of others through open, honest communication and reliable follow-through.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
Resident Monitor
Dismas Charities Federal Halfway House
02.2024 - Current
- Responsible for the custody, security, control and maintenance of the facility and residents
- Required to obtain proficiency with Resident Accountability Module (RAM), FreshStart, Resident Data Base, Fire Alarm System, Urine Surveillance, Kiosks, Security System, Alco Blow, AlcoSensor and Metal Detector.
- Updated documentation with latest information about residents, incidents, and infractions.
- Kept residents safe, controlled, and in proper locations.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Collaborated with residential team to maximize effective and efficient operations.
- Mentored and coached residents to foster positive relationships and encourage successful academic achievement.
- Developed, implemented and monitored residential policies and procedures.
- Provided crisis management and intervention during emergency situations.
- Monitored resident behavior and responded to disciplinary issues in accordance with established policies.
- Trained and supervised new employees to help develop their skill sets to be successful in the position
Owner/Supervisor/Manager/Administrative
Caldwell's Handyman Services, LLC
10.2018 - Current
- Construct, erect, install, and repair structures and fixtures of wood, plywood, and wallboard, using carpenter's hand tools and power tools.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
Emergency Medical Technician
HealthTeam Critical Care Transport
05.2019 - 07.2022
- The Emergency Medical Technician performs duties associated with providing emergency medical care to the ill and injured in accordance with all applicable laws, regulations and policies.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Utilized communication devices to maintain contact with supervisors.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
- Assessed medical conditions of patients in pre-hospital settings.
- Observed patient behavior to report changes to medical personnel.
- Immobilized patient for placement on stretcher and ambulance transport.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Conducted patient intake and triage procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Dispensed medications and monitored patient reactions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
Private Investigator/Management/Supervisor
Forensic Security and Investigations LLC
01.2018 - 02.2020
- Work independently, have strong time management skills, and communication skills
- Insurance Experience, Worker's Compensation, Auto, Liability, or similar SIU experience.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Conducted surveillance for up to 14 hours at time.
- Investigated individuals claiming disability to identify and document fraud.
- Operated in full compliance with WV/VA/PA laws covering interactions with individuals, records searches and allowable surveillance techniques.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Uploaded evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Developed detailed plans based on broad guidance and direction.
Emergency Medical Technician/Emergency Vehicle Operator
Jancare Ambulance
10.2016 - 07.2018
- The Emergency Medical Technician performs duties associated with providing emergency medical care to the ill and injured in accordance with all applicable laws, regulations and policies.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Utilized communication devices to maintain contact with supervisors.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
- Assessed medical conditions of patients in pre-hospital settings.
- Observed patient behavior to report changes to medical personnel.
- Immobilized patient for placement on stretcher and ambulance transport.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Conducted patient intake and triage procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Dispensed medications and monitored patient reactions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
Correctional Officer - Supervisor of Inmates
Charleston Correctional Center
06.2017 - 06.2018
- PERFORMS BASIC SECURITY DUTIES AT A WORK RELEASE CENTER IN DIRECT CONTACT WITH INMATES
- RESPONSIBLE FOR THE SECURITY AND CONTROL OF ONE OR MORE GROUPS OF INMATES IN A WORK SETTING OR HOUSING UNIT.
- Preserved inmates' legal rights through trainings and interventions with correctional officers.
- Inspected housing and common use facilities for safety, cleanliness and security.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Supervised personnel in carrying out duties to care for and maintain order in inmate population of 130+.
- Developed programs to support inmates while incarcerated.
- Processed intake and release of residents and maintained records of incarceration.
- Created therapeutic environment for inmates while maintaining order and control.
- Worked with corrections officers to intervene in tense or hostile situations.
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Supported initiatives to prepare incarcerated individuals for life outside of institution upon release.
- Protected residents and corrections staff through carefully developed procedures.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Handled inmate counts and searches for missing inmates.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Responded to emergency situations and provided first aid following facility guidelines.
- Monitored and confirmed compliance with safety standards and regulations.
- Participated in development of correctional policies and procedures.
- Resolved issues and disputes between inmates professionally and respectfully.
Security Officer
Security America/Thomas Hospital
08.2015 - 10.2016
- Enforce facility policies and procedures
- Unarmed and Hospital Security Officer
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
Correctional Officer
South Central Regional Jail
12.2013 - 07.2014
- PERFORMS BASIC SECURITY DUTIES AT A WORK RELEASE CENTER IN DIRECT CONTACT WITH INMATES
- RESPONSIBLE FOR THE SECURITY AND CONTROL OF ONE OR MORE GROUPS OF INMATES IN A WORK SETTING OR HOUSING UNIT.
- Preserved inmates' legal rights through trainings and interventions with correctional officers.
- Inspected housing and common use facilities for safety, cleanliness and security.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Supervised personnel in carrying out duties to care for and maintain order in inmate population of 800+.
- Developed programs to support inmates while incarcerated.
- Processed intake and release of residents and maintained records of incarceration.
- Created therapeutic environment for inmates while maintaining order and control.
- Worked with corrections officers to intervene in tense or hostile situations.
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Supported initiatives to prepare incarcerated individuals for life outside of institution upon release.
- Protected residents and corrections staff through carefully developed procedures.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Handled inmate counts and searches for missing inmates.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Responded to emergency situations and provided first aid following facility guidelines.
- Monitored and confirmed compliance with safety standards and regulations.
- Participated in development of correctional policies and procedures.
- Resolved issues and disputes between inmates professionally and respectfully.
Education
Associate and Certificate in EMT/Paramedic EMS - Emergency Medicine
Bridgevalley Community And Technical College
South Charleston, WV01-2017
High School Diploma in Basic Education - undefined
South Charleston High School
Associate in Criminal Justice - Criminal Justice- Corrections Focus
Penn Foster College Online
Online05-2018
Skills
- Trauma management
- Emergency medical care
- Documentation abilities
- De-Escalation Techniques
- Security Monitoring
- Inmate monitoring
- Prisoner Transport
- Contraband Seizure
- Surveillance
- CCTV Monitoring
- Undercover operations
- Background Checks
- Video Surveillance
- Court Research
- Interview techniques
- Surveillance expertise
- Locating individuals
- Skip Tracing
- Employee Training
- Resources Allocation
- Project Management
- Quality Assurance
Certification
- CPR/First Aid, MM/01/24
- EMT-B, MM/01/21
- Emergency Vehicle Operator, MM/01/21
- Private Investigations Union, Present
- Driver's License, MM/01/24
- Class E Operators, MM/01/24
- BLS Certification, MM/01/24
- ASP/Baton/Pepper Spray-WVDOCA, MM/01/19
Careerpaths
- Corrections Officer, State of WV, Regional Jail, Juvenile and Prison systems, MM/01/YY, MM/01/YY, Worked in various correctional settings, gained experience in WVDOC policies and procedures, attended parole and court hearings.
- EMT/First Responder, Critical Care Transport Company, Charleston, WV, MM/01/YY, MM/01/YY, Gained knowledge in public relations, medical records handling, HIPAA laws, and critical emergency situations.
- Private Investigator, Forensic Security and Investigations LLC, Charleston, WV, MM/01/YY, MM/01/YY, Learned interviewing and investigating procedures, dealt with due process and court systems.
- Handyman/Carpenter, Caldwell's Handyman Services, LLC, Charleston, WV, MM/01/YY, MM/01/YY, Remodeled homes, fixed small to medium issues for customers.
- Driver, NORA, Nationwide Organ Recovery Transport Alliance, Charleston, WV, MM/01/YY, Present, Part-time Emergency Vehicle Driver for SUVs and tissue donor transport vans.
- Resident Monitor, Dismas Charities Federal Halfway House, Saint Albans, WV, MM/01/YY, Present, Responsible for the custody, security, control, and maintenance of the facility and residents.
Military Service
Army National Guard, United States, PV2, MM/01/13, MM/01/14, Uncharacterized discharge/honorable discharge due to heart condition.
Software
Timeline
Driver/Assistant Lead Supervisor
NORA, Nationwide Organ Recovery Transport Alliance
06.2024 - Current
Resident Monitor
Dismas Charities Federal Halfway House
02.2024 - Current
Emergency Medical Technician
HealthTeam Critical Care Transport
05.2019 - 07.2022
Owner/Supervisor/Manager/Administrative
Caldwell's Handyman Services, LLC
10.2018 - Current
Private Investigator/Management/Supervisor
Forensic Security and Investigations LLC
01.2018 - 02.2020
Correctional Officer - Supervisor of Inmates
Charleston Correctional Center
06.2017 - 06.2018
Emergency Medical Technician/Emergency Vehicle Operator
Jancare Ambulance
10.2016 - 07.2018
Security Officer
Security America/Thomas Hospital
08.2015 - 10.2016
Correctional Officer
South Central Regional Jail
12.2013 - 07.2014
High School Diploma in Basic Education - undefined
South Charleston High School
- CPR/First Aid, MM/01/24
- EMT-B, MM/01/21
- Emergency Vehicle Operator, MM/01/21
- Private Investigations Union, Present
- Driver's License, MM/01/24
- Class E Operators, MM/01/24
- BLS Certification, MM/01/24
- ASP/Baton/Pepper Spray-WVDOCA, MM/01/19
Associate and Certificate in EMT/Paramedic EMS - Emergency Medicine
Bridgevalley Community And Technical College
Associate in Criminal Justice - Criminal Justice- Corrections Focus
Penn Foster College Online
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