Ervin Dine
Fruit Cove,FL
Summary
Results-driven professional with expertise in accounting, supply chain management, and marketing. Proven track record in managing daily operations and implementing policies that enhance business performance and profitability. Seasoned Senior Operations Manager with a background in overseeing business operations, optimizing efficiency, and driving productivity. Proven ability to manage teams, develop operational strategies, and implement processes that increase overall company performance. Strengths include strong leadership abilities, keen problem-solving skills and strategic thinking. Demonstrated impact on previous roles by streamlining operations and improving team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Operations Manager
Amazon
Jacksonville , FL
07.2020 - 04.2025
- Managed group of 12 salaried personnel with oversight on 1200 associates.
- Developed and implemented operational policies and procedures to improve safety, efficiency, and cost.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Achieved top performance in nine out of twelve months, surpassing operational goals by 20%.
Operations Manager
Amazon
Carlstadt, NJ
07.2020 - 07.2021
- Led launch of new delivery station in tri-state region with highest projected network volume.
- Analyzed key performance indicators to identify effective strategies.
- Designed a performance framework surpassing operational benchmarks by 32%.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed the day-to-day operations of the site, including staffing, scheduling, budgeting, safety protocols.
Regional Manager
Enterprise Mobility
New York, NY
10.2019 - 07.2020
- Achieved regional turnaround by transforming a six million deficit into two million positive gains in under eight months.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Recruited and trained a team of six managers across various sites.
- Reached 92% in the country's top customer quality index by enhancing service strategies.
- Decreased risk exposure by two million compared to last year.
Regional Manager
Enterprise Mobility
Stamford, CT
10.2018 - 10.2019
- Established Enterprise truck rentals in Connecticut market, encompassing hiring, site selection, and sales training
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delivered 600K profit in half the expected time following regional market entry.
- Implemented corrective action plans when necessary to address any deficiencies or non-compliance issues.
Branch Manager
Enterprise Mobility
Edison, NJ
09.2017 - 10.2018
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Developed and implemented sales strategies to meet customer needs and organizational objectives.
- Lead daily stand-up meetings to review progress and discuss roadblocks.
- Resolve conflicts between team members while maintaining high morale.
- Recorded highest regional profit of 1.2 million and top annual customer satisfaction of 92%.
Branch Manager
Enterprise Mobility
Maplewood, NJ
12.2015 - 09.2017
- Managed staff scheduling, hiring and training processes.
- Performed regular audits of financial records in order to ensure accuracy.
- Attained ranking among the top five branches with a steady monthly operation profit of $80,000.
- Achieved a top performing service quality index of 95% over six months.
Branch Manager
Enterprise Mobility
Belleville, NJ
11.2014 - 12.2015
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Achieved annual risk savings of $800,000 for branch resulting in a 75% reduction compared to the previous year.
- Secured a regional operational profit peak at 1.4 million with an accompanying customer satisfaction score of 90%.
Education
Master of Arts - Management
Harvard University
Cambridge, MA06-2026
Bachelor of Arts - Political Science/Economics
Columbia University
New York, NY05-2012
Skills
- Data analysis
- Project management
- Operational efficiency
- Market research
- Customer service
- Team leadership
Languages
Italian
Limited
Albanian
Native/ Bilingual
Spanish
Limited
Accomplishments
- Create
Certification
- Lean six sigma - Yellow Belt
Timeline
Sr. Operations Manager
Amazon
07.2020 - 04.2025
Operations Manager
Amazon
07.2020 - 07.2021
Regional Manager
Enterprise Mobility
10.2019 - 07.2020
Regional Manager
Enterprise Mobility
10.2018 - 10.2019
Branch Manager
Enterprise Mobility
09.2017 - 10.2018
Branch Manager
Enterprise Mobility
12.2015 - 09.2017
Branch Manager
Enterprise Mobility
11.2014 - 12.2015
Master of Arts - Management
Harvard University
Bachelor of Arts - Political Science/Economics
Columbia University
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