Ervin Hylli
Queens County,NY
Summary
A New York State ATAP certified bartender, holding a Food Protection Course certification. A self-starter, reliable, adept at working under own initiative, who also enjoys being part of a successful and productive team, demonstrating the organizational abilities required to meet demanding deadlines while maintaining the highest standards. Displays a positive learning attitude, quick to develop new skills and communication skills to build positive and lasting relationships with clients and colleagues alike. Highly efficient and results-driven Business Administration graduate. Lived internationally including Albania, Sweden, Poland and several years in USA, where I had a lot of different experiences in bars and restaurants.
Overview
11
11
years of professional experience
Work History
Store Manager
Figo, Il Gelato Italiano
Manhattan
06.2025 - Current
- Manage daily operations of a high-volume gelato and specialty coffee shop.
- Lead, train, manage a team and prepare the schedule.
- Place orders, monitor inventory and reduce waste through accurate forecasting.
- Interacting with customers, including fostering relationships and resolving complaints.
- Maintain compliance with health, safety, and sanitation regulations.
Bartender Shift Manager
Bar DaCapo
Manhattan
02.2023 - 06.2025
- Greeted customers in a friendly and professional manner.
- Mix and serve alcoholic and non-alcoholic beverages according to recipes or customer requests.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Also responsible serving food when needed.
Bartender
Osteria Nonnino
Manhattan
01.2021 - 10.2022
- Mix ingredients accurately to create cocktails and serve beer/wine efficiently.
- Responsible for training dining room staff, preparing the room before service, and maintaining cleanliness in their workspace.
- Coordinate with the kitchen to ensure smooth and efficient communication.
- Work closely with clients to understand their event requirements, preferences, and budget.
Bartender
Restaurang Assistans AB
Stockholm
07.2015 - 11.2020
- Experiences in different hotels and restaurants around Stockholm. Such as Clarion, Scandic, Grand Hotel, Radisson Blu, Sheraton, Strawberry (Nordic Choice), Hilton, etc.
- Welcome the guests and give them advice on the food/drinks that go with them, take orders and serve food and drinks, be responsible for payments and the cash register.
- Mix and serve alcoholic and non-alcoholic beverages according to recipes or customer requests.
- Maintain a well stocked bar with all necessary ingredients, garnishes and utensils.
Education
Food Protection Course -
ManhattanTIPS and ATAP Certification - undefined
NYCBachelor - Business Administration
University of Shkodra
Shkoder06.2012
Skills
- Knowledge of drink recipes
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Customer Service
Languages
English
Swedish
Spanish
Italian
Timeline
Store Manager
Figo, Il Gelato Italiano
06.2025 - Current
Bartender Shift Manager
Bar DaCapo
02.2023 - 06.2025
Bartender
Osteria Nonnino
01.2021 - 10.2022
Bartender
Restaurang Assistans AB
07.2015 - 11.2020
TIPS and ATAP Certification - undefined
Food Protection Course -
Bachelor - Business Administration
University of Shkodra