Ervin King
Fort Sill,OK
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Facilities Security Officer position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
US ARMY
Department Of Defense
01.2021 - 01.2025
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- It proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in team projects, demonstrating the ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
AMAZON WHOLE SHOPPER
AMAZON
10.2019 - 09.2020
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected best-quality perishable items such as meat and produce.
- Demonstrated speed and accuracy in order item selection.
- Scanned each item's barcode before item's removal from shelf.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Verified each item matched order sheet's description.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Stored perishable items in refrigerated area until customer's pickup.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Reported order discrepancies to team leader or other manager.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Totaled completed order, and provided required documentation for order payment.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Safeguarded store assets by adhering to loss prevention policies and reporting suspicious activity to management.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
Sales Floor Associate
Target
01.2016 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Communication with customers professionally and proactively to provide product information and advice.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Enhanced overall customer experience by proactively identifying areas for improvement and implementing necessary changes, leading to a more enjoyable shopping environment.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Processed payments and provided receipts to establish proof of transaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
Education
Associate of Applied Science - Criminal Justice
Montgomery College
Rockville, MD Aug.2014 - Dec.2019
Skills
- Clerical Support
- Cultural Awareness
- Critical Thinking
- Time Management
- Research
- Written Communication
- Flexible and Adaptable
- Problem-Solving
- Analytical Thinking
- Excellent Communication
- MS Office
- Customer Relations
- Supervision and leadership
- Multitasking Abilities
- Organizational Skills
- First Aid/CPR
- Teamwork and Collaboration
- Interpersonal Communication
- Organization and Time Management
- Dependable and Responsible
- Troubleshooting
Certification
- Secret Clearance
- First Aid/CPR
Hobbies
In my free time I enjoy playing adventurous problem solving games, spending time with my friends and family, cooking, and exercising.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
US ARMY
Department Of Defense
01.2021 - 01.2025
AMAZON WHOLE SHOPPER
AMAZON
10.2019 - 09.2020
Sales Floor Associate
Target
01.2016 - 10.2019
Associate of Applied Science - Criminal Justice
Montgomery College
Aug.2014 - Dec.2019
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