Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ervin Peraza

Glendale,CA

Summary

Reliable employee with strong time management and teaming abilities, consistently delivering work on time and exceeding expectations. Demonstrates excellent work ethic and maintains a stellar attendance record. Focused and attentive with solid administrative, organizational, and problem-solving skills. Proficient in coordinating people, activities, and documents to ensure seamless operations. Committed to delivering best-in-class work and maximizing productivity. Personable and adaptable, well-equipped to contribute effectively in a collaborative environment. Possesses foundational knowledge in customer service and strong communication skills, quickly learns and applies new skills to create a positive impact. Professional and experienced staff member fully prepared for this role. Strong focus on team collaboration and achieving results allows for effortless adaptation to changing needs. Skilled in communication, problem-solving, and time management, known for integrity, efficiency, and proactive approach to challenges. Currently seeking a full-time role that presents professional challenges while leveraging interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assurance Auditing Staff

Ernst & Young
09.2022 - 08.2024
  • Documented testing procedures for developers and future testing use
  • Completed pre-implementation testing for new system modifications to assess potential impacts
  • Incorporated delivery requirements into planning of testing schedules
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements
  • Built automated test scripts to handle repetitive software testing work
  • Tested functional and compatibility of new programs or updates in comparison to existing applications
  • Evaluated function, performance and design compliance of every product against design standards and customer needs
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Account Representative

State Farm
02.2015 - 08.2022
  • Expanded territory by executing effective warm calls and negotiating contracts
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
  • Processed client payments and updated accounts
  • Contacted customers to assess satisfaction and current needs
  • Analyzed accounts for delinquencies and other ongoing issues
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Increased annual sales volume within 12 months by 45% from $20,000 to $45,000 in life insurance premium

Volunteer Income Tax Assistance (VITA)

California State University, Los Angeles
12.2021 - 04.2022
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
  • Delivered comprehensive tax documentation required for accurate individual returns
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
  • Facilitated communication between clients and tax authorities
  • Facilitated integration of modern tax software such tax slayer pro with client accounting software
  • Interviewed clients using intake form 13614-C to collect information and gather necessary paperwork prior to preparing tax returns
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
  • Completed and filed returns with tax departments at local, state and federal levels

Education

Master of Science - accounting

California State University
Los Angeles, CA
05.2022

Bachelor of Science - accounting

California State University
Los Angeles, CA
05.2021

Associate of Science - Business Administration

Glendale Community College
Glendale, CA
05.2019

Skills

  • MS Office
  • Computer skills
  • Planning and Coordination
  • Good telephone etiquette
  • Good listening skills
  • Customer Service
  • Account management
  • Business Development
  • Sales expertise
  • Client Relations
  • Document management

Languages

Spanish
Native or Bilingual

Certification

  • Real Estate Salesperson License - California Real Estate Commission.
  • Licensed Insurance Agent/Broker - California Department of Insurance.

Timeline

Assurance Auditing Staff

Ernst & Young
09.2022 - 08.2024

Volunteer Income Tax Assistance (VITA)

California State University, Los Angeles
12.2021 - 04.2022

Account Representative

State Farm
02.2015 - 08.2022

Bachelor of Science - accounting

California State University

Associate of Science - Business Administration

Glendale Community College

Master of Science - accounting

California State University
Ervin Peraza