Summary
Overview
Work History
Education
Skills
Timeline
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Ervina Adams

Las Cruces,NM

Summary

Strong leader with many years of management experience. Problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Manager

Ruby Tuesday
01.2022 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Property Manager

Del Norte Corporate Rentals
10.2013 - 03.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than 52 tenants across 26 property units.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Business Owner

Artison Home Design/Arista Development LLC
04.2015 - 04.2020
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins. Including creating website, business cards, and all marketing material.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared annual budgets with controls to prevent overages.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Interior Designer

Artison Home Design
04.2015 - 01.2022
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Defined space requirements from schematic design to construction phase and installation.
  • Participated in furniture selection and documentation of specifications.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
  • Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Oversaw installation of finishes, furniture and other design elements to control final product.
  • Selected furniture, lighting and accessories to enhance design concepts.
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Collaborated with contractors and suppliers for smooth execution of design plans.
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.

Education

High School Diploma -

Ruidoso High School
Ruidoso, NM
05.2005

Skills

  • Operational Excellence
  • Motivational Leadership
  • Guest Satisfaction
  • Staff Management
  • Resolving Complaints
  • Cash Flow Optimization
  • Marketing
  • Profit and Loss
  • Design Coordination
  • Budget Development
  • Business Launch

Timeline

Manager

Ruby Tuesday
01.2022 - 01.2023

Business Owner

Artison Home Design/Arista Development LLC
04.2015 - 04.2020

Interior Designer

Artison Home Design
04.2015 - 01.2022

Property Manager

Del Norte Corporate Rentals
10.2013 - 03.2022

High School Diploma -

Ruidoso High School

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Ervina Adams