Ervina Lee
Lexington,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Student Worker
Starbucks
Lexington, KY
03.2021 - 12.2023
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
Procurement Intern
Dell Technologies
Austin, TX
06.2023 - 08.2023
- Provided root causing analysis to deal with historic inventory discrepancies.
- Identified areas where process improvements could be made within the procurement department.
Demand Planner Intern
Dell Technologies
Austin, TX
06.2022 - 08.2022
- Identified root causes of forecast errors and developed corrective actions.
- Interpreted customer demand patterns from POS data sources for more accurate forecasting results.
Human Resources Intern
BeValue Sports
Barcelona, Spain
06.2021 - 07.2021
- Posted and updated job ads from job boards and social networks.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Sales Associate
Alcon Vision Care
Penang, Malaysia
11.2017 - 12.2017
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
Education
Master of Science - Management Quantitative Methods
University of Kentucky
Lexington, KY08-2024
Bachelor of Science - Business Management And Marketing
University of Kentucky
Lexington, KY12-2021
Associate of Science - Business Management
INTI International College
Penang, Malaysia06-2019
Skills
- Strong Leadership
- Team Collaboration
- Fluent in English, Mandarin, Malay
- MS Office
- Code Writing (Python)
Affiliations
- Member of Human Resource Organization
- Student Volunteer in Campus Kitchen
- Treasurer of Badminton Association
- Member of Social Work Association
Accomplishments
- Academic Excellence Reward
- Dean List Award
- Certified Barista
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional
Malay
Limited
Certification
- Getting Started with Microsoft Outlook
- Certified Food Service Employee
- edX Verified Certificate for Marketing Analytics
Timeline
Procurement Intern
Dell Technologies
06.2023 - 08.2023
Demand Planner Intern
Dell Technologies
06.2022 - 08.2022
Human Resources Intern
BeValue Sports
06.2021 - 07.2021
Lead Student Worker
Starbucks
03.2021 - 12.2023
Sales Associate
Alcon Vision Care
11.2017 - 12.2017
Master of Science - Management Quantitative Methods
University of Kentucky
Bachelor of Science - Business Management And Marketing
University of Kentucky
Associate of Science - Business Management
INTI International College
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