Erving Barajas
Newark,CA
Summary
Technical Analyst with experience in software support, implementation, and troubleshooting. Skilled in diagnosing and resolving technical issues, supporting system operations, and ensuring efficient issue resolution across hardware and software environments.
Overview
8
8
years of professional experience
Work History
Technical Support Analyst
Facebook (Contractor)
06.2018 - 04.2019
- Unblocked over $4.5 billion in ad spend as part of a global team.
- Worked as part of a global team collaborating across APAC and EMEA regions
- Investigated and prioritized advertising issues, consistently meeting SLA quotas.
- Analyzed data and spending trends to diagnose ad delivery issues.
- Moderated internal product Q&A sessions and provided product feedback.
- Escalated complex advertising bugs to next-level support.
- Effectively communicated resolutions, workarounds, and replication instructions to the sales team.
- Partnered with Product Support Specialists to troubleshoot and resolve technical issues and advertising bugs
- Delivered comprehensive technical support for proprietary software, achieving rapid issue resolution and high user satisfaction
Field Service Technician
Compucom
05.2016 - 07.2016
- Installed, configured, and maintained various IT systems and equipment on-site.
- Executed enterprise domain update projects with a high degree of accuracy, adhering to documented procedures and strict deadlines.
- Managed and supported Point-of-Service (POS) assets for major clients, including Target, Home Depot, PlayStation Headquarters, and law firms, ensuring operational reliability and timely issue resolution
- Responded to technical questions and requests for information.
- Processed information to comply with vendor warranty requirements.
- Escalated complex problems to higher-level support.
- Performed general maintenance, troubleshooting, and repairs on computer systems and peripherals.
L2 Desktop Technician/Logistics
eBay Inc. (Contractor)
04.2016 - 05.2016
- Provided exceptional on-site customer service to 1000-1500 users in an enterprise setting.
- Conducted inventory auditing and restocking assets such as laptops, desktops, monitors, apple accessories, etc.
- Supported new hires with computer assets, equipment, and onboarding.
- Resolved hardware and software issues on Windows and Apple Mac OS systems.
- Diagnosed and resolved hardware and software issues for end-user systems as first line of support.
- Provided technical support via phone, email, and in-person interactions.
- Managed Remedy ticketing system for creating and resolving user tickets.
- Collaborated with InfoSec team to assist with compromised computers.
- Configured and deployed machines and monitors for users.
- Upgrade hardware components and integrate proprietary software on devices.
Journeyman Floor Layer
HY Floor & Game line Paint
04.2019 - 11.2023
- Maintained records and evaluations of maintenance programs using logs and Microsoft Office (Word, Excel).
- Supervised a team of 7+ laborers, achieving on-time completion of all assigned jobs.
- Participated in multiple construction projects, coordinating with team members to support site preparation, material transportation, maintenance, cleanup, and various phases of construction operations.
- Led teams to fulfill daily objectives and quotas.
- Demonstrated strong attention to detail and a robust work ethic.
- Operated hand and power tools, including pneumatic tools, fork lifts, pallet jacks, and surveying/measuring equipment.
- Installed, repaired, and maintained various flooring materials, ensuring quality and durability.
- Managed time effectively to complete projects on schedule.
Education
High School Diploma -
Newark Memorial High School
Newark, CAComputer Science
Ohlone College
Fremont, CASkills
- Microsoft Office Suite (Word, Excel, Outlook)
- Windows, macOS, iOS, Android
- Remote Technical Support
- Hardware Configuration and Troubleshooting
- Software Installation and Maintenance
Technical Skills
- Ticketing Systems
- Debugging and Issue Resolution
- Data Analysis
- Technical Problem-Solving
- Root Cause Analysis
Timeline
Journeyman Floor Layer
HY Floor & Game line Paint
04.2019 - 11.2023
Technical Support Analyst
Facebook (Contractor)
06.2018 - 04.2019
Field Service Technician
Compucom
05.2016 - 07.2016
L2 Desktop Technician/Logistics
eBay Inc. (Contractor)
04.2016 - 05.2016
High School Diploma -
Newark Memorial High School
Computer Science
Ohlone College