Faysal Alfaleh
Sheffield Lake,OH
Summary
People-oriented and dependable professional with 3 years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them in person or remotely. Eager to apply a fast-paced work ethic and teamwork skills towards achieving business development goals and fostering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Department Manager
Giant Eagle Market District
11.2023 - 02.2024
- Overseeing inventory management processes.
- Maintained perfect customer satisfaction scores.
- Collaborate with other departments to ensure seamless coordination in achieving company-wide objectives.
Shift Supervisor
Starbucks
05.2023 - 11.2023
- Trained and delegated tasks to staff.
- Handled cash drawers and cash vault.
- Open and closed store.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
05.2022 - 06.2023
- Promoted fun and positive environment with customers.
- Maintained regular and consistent attendance and punctuality.
Emergency Department Medical Scribe
Scribe America
01.2020 - 06.2020
- Aided physicians throughout day in fast-paced, stressful environments.
- Translated and documented medical information with efficient and organized workflow.
Hospital Volunteer
Cleveland Clinic Hospital
11.2018 - 08.2019
- Enhanced patient experience by providing compassionate care.
- Supported hospital staff in daily tasks.
- Provided emotional support to patients and families during difficult medical situations.
Education
Bachelor of Science - Major in Health Sciences
Cleveland State University
05.2026
Minor in Psychology
Cleveland State University
05.2026
Minor in Communications
Cleveland State University
05.2026
Skills
- Customer Relations
- Cash Handling
- Analytical Skills
- Adaptability and Flexibility
- Microsoft PowerPoint, Excel, and Word
- Staff Training
- Account Management
- Fast Paced
- Attention to Detail
- Proficient at typing with 90 wpm
Timeline
Department Manager
Giant Eagle Market District
11.2023 - 02.2024
Shift Supervisor
Starbucks
05.2023 - 11.2023
Barista
Starbucks
05.2022 - 06.2023
Emergency Department Medical Scribe
Scribe America
01.2020 - 06.2020
Hospital Volunteer
Cleveland Clinic Hospital
11.2018 - 08.2019
Bachelor of Science - Major in Health Sciences
Cleveland State University
Minor in Psychology
Cleveland State University
Minor in Communications
Cleveland State University
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