Erwin Alphonsus Figueiredo
Karachi,Sindh
Summary
Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.
Overview
8
8
years of professional experience
Work History
Sales and Onboarding Executive
Softvira
02.2024 - Current
- Documented customer interactions, issues, and resolutions. Escalated complex cases to senior teams.
- Guided new clients through the U.S. LLC formation process via phone, chat, and email.
- Pitched BusinessRocket’s LLC formation packages, highlighting service benefits.
- Provided ongoing support, confirming orders, resolving inquiries, and suggesting additional services.
- Identified upsell opportunities for business addresses, registered agents, and tax solutions.
Technical Support Executive
Pure Square
06.2023 - 02.2024
- Respond to customer queries and issues via chat and email, offering prompt and accurate assistance with PureVPN-related concerns
- Diagnose and resolve technical problems related to VPN connectivity, software usage, and configuration, ensuring a seamless user experience
- Demonstrate a comprehensive understanding of PureVPN features, updates, and functionalities to guide customers effectively through problem-solving steps
Back Office Specialist – SquareTrade
Ibex Pakistan
10.2021 - 06.2023
- Interacted with customers by phone, email to provide information
- Verified accuracy of processed claims by consistently updating customer information and rectifying errors through regular auditing
- Demonstrated respect, friendliness and willingness to help wherever needed
- Filed claims and updated details of existing customers on Salesforce and following procedures to keep information private by complying to compliance protocols
Service Executive (Voice) – SquareTrade
Ibex Pakistan
07.2021 - 10.2021
- Described product and service details to customers to provide information on benefits and advantages
- Provided information and policies regarding the claims process to customers upon inquiry and answered questions via phone
- Developed working relationships with existing customers while assisting with account management duties
Chat Executive – Walmart
Ibex Pakistan
02.2021 - 07.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
Inbound Sales Specialist (SquareTrade)
Ibex Pakistan
09.2020 - 02.2021
- Providing extended warranties on Consumer Electronic Appliances (Cell phones, Tablets, Laptops, Computers and other appliances)
- Dealing with top Reseller's in the U.S (Walmart, Target, Costco, Sam's Club, Office Depot, eBay, Bose, Fitbit, BestBuy)
Operations Support Analyst
Eminent4U Private Limited
05.2019 - 11.2019
- Collaborated with operations team to provide excellent customer service and foster positive work environment
- Performed administrative duties and prepared operational procedures to support engineers working on the field to provide repair services
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality
Admin Officer
ABC Enterprises
10.2018 - 04.2019
- Maintain office supplies, equipment, and filing systems
- Handle scheduling, meeting arrangements, and travel bookings
- Support accounts and HR teams with data entry, invoice processing, and payroll coordination
- Address client inquiries and provide necessary support to operations staff
- Coordinate with clients, shipping lines, for smooth cargo movement
Language Assessor
Berlitz Pakistan
05.2017 - 07.2018
- Established positive classroom management boundaries to create safe, known environment for behaviour among students
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes
- Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans
- Provided support to students in understanding and improving sound and symbol relationships, spelling, punctuation, style and pronunciation with self-guided exercises
Education
BBA - Logistics and Supply Chain Management
Institute of Business Management
01-2024
Intermediate -
St. Patrick’s College
01.2017
O-Levels -
St. Patrick’s High School
01.2014
Skills
- MSOffice (Word, PowerPoint, Excel)
- Good communication
- Time management
- Technical troubleshooting
- Customer relationship management
- Conflict resolution
- Goal and achievement oriented
- Team Player
- Problem Solver
Accomplishments
- Six weeks as an instructor for Berlitz, 05/01/15 - 07/31/15
- Secured second position, as part of a delegation, in Beaconhouse Inter-School Science Exposed’13
Activities
- Gardening
- Blogging
- Reading
- Sprinting
Timeline
Sales and Onboarding Executive
Softvira
02.2024 - Current
Technical Support Executive
Pure Square
06.2023 - 02.2024
Back Office Specialist – SquareTrade
Ibex Pakistan
10.2021 - 06.2023
Service Executive (Voice) – SquareTrade
Ibex Pakistan
07.2021 - 10.2021
Chat Executive – Walmart
Ibex Pakistan
02.2021 - 07.2021
Inbound Sales Specialist (SquareTrade)
Ibex Pakistan
09.2020 - 02.2021
Operations Support Analyst
Eminent4U Private Limited
05.2019 - 11.2019
Admin Officer
ABC Enterprises
10.2018 - 04.2019
Language Assessor
Berlitz Pakistan
05.2017 - 07.2018
BBA - Logistics and Supply Chain Management
Institute of Business Management
Intermediate -
St. Patrick’s College
O-Levels -
St. Patrick’s High School
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