Summary
Overview
Work History
Education
Skills
Timeline
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Cheyanne Castillo

San Clemente,CA

Summary

Experienced professional in customer service and team management, with a strong record of enhancing customer experience and driving sales. Expertise in inventory management and staff training, consistently meeting sales targets. Proven ability to motivate teams and improve operational efficiency.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Claire's Boutique
05.2025 - Current
  • Ensured daily operations met store standards.
  • Organized stock and conducted inventory audits.
  • Trained new staff on products and customer service.
  • Collaborated with management on promotional displays.
  • Resolved customer inquiries to improve satisfaction.
  • Monitored sales performance for store efficiency.
  • Contributed insights on customer trends in meetings.
  • Managed cash register transactions and balanced drawers.

Store Manager

Claire's Boutique
03.2025 - 05.2025
  • Managed store operations to ensure workflow and customer satisfaction.
  • Implemented displays to boost product visibility and sales.
  • Trained new hires on policies and service standards.
  • Developed strategies to exceed sales targets consistently.
  • Handled inventory management for optimal stock levels.
  • Resolved inquiries and complaints, fostering positive experiences.
  • Coordinated with suppliers for timely merchandise delivery.
  • Ensured compliance with safety regulations and procedures.
  • Oversaw cash control and store opening/closing processes.

Restaurant Hostess

Outback Steakhouse
01.2025 - 04.2025
  • Greeted and seated guests, ensuring prompt service.
  • Managed reservations and waitlists via OpenTable for seating efficiency.
  • Coordinated with kitchen staff for timely food delivery.
  • Trained new host staff on policies and customer service standards.
  • Handled inquiries and concerns to enhance dining experience.
  • Maintained cleanliness and organization of front-of-house areas.

Member Experience Specialist

VASA Fitness
06.2024 - 12.2024
  • Guided members in using fitness facilities, improving overall experience.
  • Resolved member inquiries swiftly, maintaining high satisfaction levels.
  • Implemented new onboarding processes with team collaboration.
  • Advised members on suitable fitness classes and services based on knowledge of programs.
  • Ensured cleanliness and equipment upkeep for a safe workout environment.
  • Engaged members during promotional events, sharing membership options.
  • Developed initiatives with cross-functional teams to enhance member experiences.
  • Informed members about resources and benefits to maximize service utilization.
  • Built relationships through proactive communications, fostering trust and loyalty.

Sales Representative

Highline Management Company
05.2024 - 06.2024
  • Developed product knowledge to address customer inquiries and enhance sales support.
  • Assisted in identifying customer needs and recommending products to improve satisfaction.
  • Executed daily sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales targets through strategic planning.
  • Engaged with customers, fostering relationships that promoted repeat business.
  • Participated in training sessions to enhance selling techniques and product knowledge.
  • Consistently met quotas by implementing strategic sales plans and managing time effectively.

Reservation Agent

The ONE Group
01.2024 - 05.2024
  • Managed reservation systems to streamline bookings and enhance customer experience.
  • Assisted customers with inquiries, providing information on services and availability.
  • Coordinated with team for seamless handling of booking modifications and cancellations.
  • Utilized software tools to input reservations, ensuring data accuracy.
  • Resolved customer complaints efficiently, improving satisfaction rates and loyalty.
  • Collaborated with management to identify process improvements in reservations.
  • Provided high-level customer service through active listening and interpersonal skills.
  • Answered incoming calls, developing rapport while addressing questions and leading to bookings.

Barista

Starbucks
05.2023 - 11.2023
  • Prepared specialty coffee beverages with precision and customer focus.
  • Operated espresso machines, ensuring quality in all drinks.
  • Provided exceptional service by engaging patrons and addressing inquiries.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Trained new baristas on beverage preparation and customer interaction.
  • Collaborated with team to streamline workflows during peak hours.
  • Promoted a welcoming atmosphere by greeting customers with friendliness.

Crew Member

Chipotle
05.2022 - 08.2022
  • Delivered exceptional customer service by processing orders and resolving inquiries.
  • Collaborated with team for timely food prep and delivery during peak hours.
  • Maintained cleanliness and organization of workstations per health regulations.
  • Operated kitchen equipment efficiently, adhering to operational standards.
  • Promoted menu items to customers, enhancing dining experience.
  • Worked at front counter, drive-thru, and various areas.

Education

Skyview High School
Thornton, CO
05-2023

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store organization
  • Team building and leadership
  • Staff supervision
  • Team management
  • Hiring and training
  • Mentoring and coaching
  • Sales techniques

Timeline

Assistant Store Manager

Claire's Boutique
05.2025 - Current

Store Manager

Claire's Boutique
03.2025 - 05.2025

Restaurant Hostess

Outback Steakhouse
01.2025 - 04.2025

Member Experience Specialist

VASA Fitness
06.2024 - 12.2024

Sales Representative

Highline Management Company
05.2024 - 06.2024

Reservation Agent

The ONE Group
01.2024 - 05.2024

Barista

Starbucks
05.2023 - 11.2023

Crew Member

Chipotle
05.2022 - 08.2022

Skyview High School

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Cheyanne Castillo