Erwin Chen
New York,New York
Summary
Dynamic and results-oriented professional with extensive experience in clienteling and luxury retail, complemented by strong adaptability. Demonstrated success in surpassing sales targets, skilled in managing high-profile client relationships, and collaborating across departments to meet business objectives. Proficient in contributing to the development of ready-to-wear collections, concept creation, and retail strategies.
Overview
1
1
year of professional experience
Work History
Client Advisor
Acne Studios
Soho, NY
02.2024 - Current
- Consistency achieved 150% of personal sales targets and 35%+ appointment-based sales consistently through efficient use of CRM tools, client engagement, and proactive service and communication
- Manged a client book of 300+ active clients and VIC's
- Consistently ranked among the top 3 highest sales performers in the world's largest flagship store
- Proactively delivered personal service and outreach to clients
- Utilized CRM strategies to drive client retention and build relationships
- Maintained high standards and visual quality throughout the store
Sales Consultant
Aesop
Manhattan, NY
10.2023 - 02.2024
- Assisted customers with product inquiries and provided technical advice where necessary
- Achieved the highest Key Performance Indicators (KPIs) in fragrance sales
- Implemented successful upselling techniques and promotions, leading to a notable 10% increase in average transaction value
- Demonstrated exceptional sales acumen by exceeding overall sales targets by up to 30%
- Conducted weekly inventory checks, assisting in the identification and prevention of stock discrepancies
Education
Fashion Business Administration -
Fashion Institute of Technology
New York City06.2027
Skills
- Customer Relationship Management (CRM)
- Sales and Marketing
- Brand Strategy
- Industry Awareness
- Cross-selling techniques
- Relationship management
Languages
- English, Native
- Chinese, Fluent
Timeline
Client Advisor
Acne Studios
02.2024 - Current
Sales Consultant
Aesop
10.2023 - 02.2024
Fashion Business Administration -
Fashion Institute of Technology
Similar Profiles
Dingning (Esther) LiDingning (Esther) Li
Client Advisor CRM at Acne StudiosClient Advisor CRM at Acne Studios
Madhulika KarmakarMadhulika Karmakar
IT Support Technician at Acne Studios ABIT Support Technician at Acne Studios AB
Mikaela HallMikaela Hall
Client Advisor at Acne StudiosClient Advisor at Acne Studios